VCM Case Manager – Records and Documentation Management

🔥 14 hours ago

🌐 Honduras, El Salvador, +5 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

💵 $1.2k - $1.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Maintain organization while handling multiple active cases simultaneously • Manage email correspondence, scheduling, and administrative case-related tasks • Handle case-related information confidentially and in compliance with company standards • Identify potential case delays or issues and communicate solutions or next steps • Collaborate with internal team members to support efficient case management processes • Respond to client inquiries professionally and empathetically • Prepare and organize complete, accurate, and accessible case files • Monitor case progress through litigation or closure and provide status updates • Maintain accurate case records in company systems and databases • Track case workflows, deadlines, appointments, and milestones • Coordinate with insurance companies regarding claims, records, case updates, and required information • Request, collect, organize, and maintain medical records and supporting documentation • Conduct client follow-ups to gather information, answer questions, and obtain required documentation • Serve as the primary client contact, providing timely updates throughout each case

🎯 Requirements

• Eastern Standard Time (EST) availability • Monday through Friday, 8:30 AM to 5:30 PM EST • Professional written and spoken English • Professional written and spoken Spanish • Previous experience in case management, legal support, client services, insurance coordination, healthcare administration, or a related field preferred • Experience handling sensitive and confidential information • Ability to manage multiple active cases simultaneously • Microsoft Office Suite • CRM systems experience preferred • Email management platforms • Calendar management tools • VOIP phone systems experience preferred • Strong verbal and written communication skills • Ability to work independently with minimal supervision • Excellent organizational and time management skills • Strong follow-up and documentation practices • Ability to meet deadlines in a fast-paced environment • Comfortable handling client communications throughout the case lifecycle • Moderate call activity, approximately 6 to 15 calls per day