
1001 - 5000 employees
Founded 2011
🏥 Healthcare
💊 Pharmaceuticals
🧘 Wellness
Healthcare • Pharmaceuticals • Wellness
AniCura Deutschland is a leading provider of veterinary care for pets, operating across 350 locations in Europe. The company is dedicated to enhancing the quality of life for animals by offering high-quality medical treatment and patient care. AniCura emphasizes teamwork and knowledge sharing among its passionate employees and strives to be an attractive employer in the veterinary field, investing significantly in staff development and maintaining high standards of medical quality.
🔥 0 minutes ago
🗣️🇩🇪 German Required
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1001 - 5000 employees
Founded 2011
🏥 Healthcare
💊 Pharmaceuticals
🧘 Wellness
Healthcare • Pharmaceuticals • Wellness
AniCura Deutschland is a leading provider of veterinary care for pets, operating across 350 locations in Europe. The company is dedicated to enhancing the quality of life for animals by offering high-quality medical treatment and patient care. AniCura emphasizes teamwork and knowledge sharing among its passionate employees and strives to be an attractive employer in the veterinary field, investing significantly in staff development and maintaining high standards of medical quality.
• Serve as the first point of contact for clinics and provide hands-on support in day-to-day operations • Work closely with Practice/Clinic Managers and Directors to implement and maintain global operating standards • Support the achievement of Balanced Scorecard targets by analyzing performance data and identifying opportunities for improvement • Contribute to the implementation of action plans to optimize operations and service quality • Support projects aimed at improving financial performance, including pricing strategy, service offerings, and personnel cost analysis • Drive continuous improvement initiatives in line with MVH Europe operating standards • Support the local implementation of central initiatives and projects, including digital tools, process changes, quality improvements, training, and change management • Escalate complex operational issues to the Area Operations Director • Take responsibility for operational analyses and projects within the operating unit • Support online bookings, NPS analyses, website updates, events, and promotional materials logistics • Support appointment scheduling, compliance monitoring, patient flow optimization, and cost control • Support employee retention initiatives and follow-up on MAS actions • Support the identification and development of internal talent
• University degree with a focus on business administration, or several years of professional experience in a similar role • At least 2–3 years of experience in a support or operations role covering multiple locations • Experience supporting local change processes and coaching others in process implementation • Ability to manage multiple priorities across different locations with a high level of attention to detail • Proficiency in MS Office and/or other business performance tools, as well as KPI management • Ability to identify trends and translate insights into concrete actions • Structured and collaborative approach to working in cross-functional teams • Excellent communication and interpersonal skills, with the ability to influence and inspire others • Experience in veterinary medicine, healthcare, or medical facilities is desirable • Experience supporting teams working directly with patients is desirable • Please state your earliest possible start date and salary expectations in your application
• Competitive market-based compensation • Flexible working hours and remote work options • Employee benefits including Corporate Benefits, JobRad, a givve card, and an employer-supported pension plan • Company car with the option for private use • Opportunities for growth in a dynamic environment • Appreciative and team-oriented company culture • Challenging and exciting role with a high level of responsibility • High-performing, dynamic working environment and a great team
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