Customer Care Specialist

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🕒 6 days ago

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Indy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Indy is a French software company that provides an all-in-one accounting and business management platform for independent professionals and very small companies. The company offers freemium SaaS tools for bookkeeping, invoicing, expense management, and tax declarations, plus a 100% online professional account and mobile app to enable independents to run their finances autonomously. Founded from Georges. tech, Indy has raised multiple funding rounds and focuses on simplifying administrative and fiscal tasks for freelancers, self-employed professionals (kinés, avocats, freelances) and small company owners.

📋 Description

• Be the first point of contact for our customers, supporting them with enthusiasm and expertise via our live chat. • Work on Intercom, where you will respond to their requests accurately and kindly. • Build authentic relationships with each customer by offering tailored solutions. • Guide users in mastering Indy and answer their accounting questions. • Actively contribute to customer retention by nurturing long-term relationships. • Participate in the continuous improvement of processes and the product by relaying customer feedback. • Depending on your progress and company needs, you may be entrusted with exciting responsibilities.

🎯 Requirements

• Minimum high school diploma • You live in Lyon or within a 3-hour train ride, so you can come to our Lyon offices once a month for 2 to 3 consecutive days. • Curious, sociable and kind, you demonstrate empathy • You can multitask; solving problems is enjoyable for you • Autonomous, organized and a lover of challenges • Impeccable spelling and grammar (even without a spellchecker) • Bonus: interest in accounting

🏖️ Benefits

• BSPCE equivalent to 20% of starting salary • Special one-month leave after 5 years of service • Health insurance (Alan) covered 50% • 50% coverage of public transport subscription or a green mobility allowance of €37.05 if you commute by bike or scooter • 7 RTT days per year for all indies • Special 12-day parental leave during the child's first year