Client Experience Specialist – Night Shift

Job not on LinkedIn

🔥 20 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jobs360

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🛍️ eCommerce

🎯 Recruiter

🤝 B2B

eCommerce • Recruitment • B2B

Jobs360 is a job search and recruitment website operated as a division of Shore360, Inc. , focused on connecting job seekers with employers in the Philippines and supporting the ShoreFamily group. The site allows users to search jobs by industry, upload CVs, register for email alerts, and read employer-focused blog content about AI, hiring, and workplace issues. Jobs360 also promotes ShoreFamily career opportunities and provides contact details for Australia and the Philippines. It appears to target a range of industries including ICT, marketing, accounting, engineering, and real estate, and offers services typical of online job boards and recruitment firms.

📋 Description

• Review and process customer purchase orders and order requests accurately and within established timelines • Verify customer, product, quantity, pricing, delivery, and payment details • Enter and maintain order information and customer records in company systems • Assist with new customer account setup and maintain customer master data • Create and manage purchase orders and related documentation • Monitor open orders and follow up on outstanding requirements, changes, and cancellations • Process customer returns, RMA requests, credits, and related documentation • Maintain records of returns, credits, order adjustments, cancellations, and other transactions • Assist with credit hold administration and coordinate with Finance • Investigate and help resolve order, return, credit, and customer account discrepancies • Match customer payments against invoices and assist with payment reconciliation • Follow up with customers regarding outstanding payment information and documentation • Maintain records of payment follow-ups, account activity, and customer communications • Communicate with customers by phone and email to obtain information, provide updates, and address administrative inquiries • Coordinate with Sales, Operations, Finance, Logistics, Planning, and other internal teams • Share customer information and transaction updates with internal stakeholders • Follow up on outstanding internal actions and escalate complex issues • Prepare routine reports, spreadsheets, correspondence, and administrative summaries • Perform accurate data entry and review records for completeness and consistency • Maintain organized electronic records and supporting documentation • Identify opportunities to improve administrative accuracy, operational efficiency, and customer service • Perform other related customer service and administrative duties as required

🎯 Requirements

• 2–4 years of experience in order management, customer service, sales administration, or a related field • Strong written and verbal communication skills • Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint • Experience with Oracle is preferred • Strong data entry, documentation, and record-keeping skills • High level of attention to detail • Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment • Strong problem-solving and organizational skills, particularly in handling order, payment, and account discrepancies • Ability to perform basic and advanced calculations involving whole numbers, fractions, decimals, percentages, and ratios • Ability to prepare routine reports, spreadsheets, and business correspondence accurately and clearly • Customer-focused mindset and commitment to delivering exceptional service • Ability to work the 9:30PM–6:30AM PH Time night shift

🏖️ Benefits

• Work From Home arrangement • Day 1 HMO Coverage • Unlimited Barista Coffee all shift long • Free Parking & Shuttle • Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone • Social Passion Clubs – Photography, Dance, Fitness, Book, and Music Clubs • Engaging Monthly Events – Enjoy regular team activities, celebrations, prizes, and rewards • Referral Incentives – Get rewarded for bringing top talent to the team • Statutory Benefits – Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays • Employee Referral Incentives (Bronze)