Customer Success, Customer Support

Job not on LinkedIn

Likely ghost job

🕒 March 21

🇱🇧 Lebanon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 76%

infoinfo

🗣️🇫🇷 French Required

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Logo of Jobs for Lebanon

Jobs for Lebanon

51 - 200 employees

🤝 B2B

👥 B2C

B2B • B2C

Jobs for Lebanon is a citizen-led initiative established in early 2020 by a group of Lebanese ex-pats and locals with the goal of addressing the economic crisis in Lebanon. It serves as an online hiring marketplace where employers can post job openings while Lebanese candidates can browse and apply for opportunities directly through the platform. This initiative aims to connect the 16 million Lebanese in the diaspora with qualified talents in Lebanon, fostering economic opportunities for the local workforce. Jobs for Lebanon operates using SmartRecruiters, a prominent online recruiting software.

📋 Description

• Respond to incoming customer inquiries using a customer support tool (Crisp) • Handle requests according to a well-defined procedure (refunds, reshipments, apologies, thank-yous...) • Escalate information to the team via Slack to identify potential bugs or issues in logistics or marketing • Use Crisp, Shopify (for refunds), Big Kids Logistique (internal logistics tool) • Communicate with the team via Slack and email

🎯 Requirements

• Good command of French • Be detail-oriented and well organized • Be available at minimum from 9:00 AM to 5:00 PM

🏖️ Benefits

• Employees can work remotely

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