Customer Success, Customer Support

Job not on LinkedIn

🕒 March 21

🇱🇧 Lebanon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🗣️🇫🇷 French Required

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Logo of Jobs for Lebanon

Jobs for Lebanon

51 - 200 employees

Prompted by a deep sense of belonging, responsibility, and concern for their country, a group of Lebanese ex-pats and Lebanese in Lebanon came together to create “Jobs For Lebanon” in early 2020.“Jobs for Lebanon” is a citizen-led initiative with the objective to address the ongoing economic crisis in Lebanon encouraging the 16 million Lebanese diasporas to offer opportunities to qualified Lebanese talents.Its online hiring marketplace allows employers to post jobs, and for Lebanese candidates to browse available opportunities and apply directly through our platform.Jobs for Lebanon is powered by SmartRecruiters, the leading online recruiting software based in San Francisco. Companies worldwide including Equinox, Skechers, Visa, Twitter, and more — use SmartRecruiters for all their hiring globally.

📋 Description

• Respond to incoming customer inquiries using a customer support tool (Crisp) • Handle requests according to a well-defined procedure (refunds, reshipments, apologies, thank-yous...) • Escalate information to the team via Slack to identify potential bugs or issues in logistics or marketing • Use Crisp, Shopify (for refunds), Big Kids Logistique (internal logistics tool) • Communicate with the team via Slack and email

🎯 Requirements

• Good command of French • Be detail-oriented and well organized • Be available at minimum from 9:00 AM to 5:00 PM

🏖️ Benefits

• Employees can work remotely

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