French Contact Center Agent

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🕒 May 5

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Job Squad

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 B2C

🏪 Marketplace

Recruitment • B2C • Marketplace

Job Squad is an online platform that connects candidates with job opportunities across various locations and industries. They offer services in multiple languages and cater to a global audience with a special focus on customer support and business development roles. With a strong presence in numerous countries, they provide both remote and in-office job options. Job Squad’s website also emphasizes user experience, employing cookies for enhanced analytics and marketing purposes.

📋 Description

• Provide exceptional service to customers for a company specializing in home delivery of frozen food and wine. • Make outbound calls to existing customers to manage orders and deliveries. • Notify customers of changes to delivery dates and confirm any adjustments to their orders. • Contact customers who were not at home during delivery to arrange a new delivery attempt and review their order. • Reach out to customers who wish to place orders ahead of a scheduled delivery. • Contact customers who haven’t ordered in over six months to take orders before major holidays (e.g., Christmas, Easter, summer holidays). • Take orders directly over the phone. • Handle cancellations of appointments with delivery drivers and propose alternative delivery dates. • Manage requests to reschedule deliveries. • Process requests from customers who wish to be removed from the database. • Answer customer questions regarding products, minimum order amounts, or dissatisfaction with previous orders.

🎯 Requirements

• Native-level proficiency in spoken and written French • Sales experience is an advantage • Basic computer skills and comfort using digital tools • Results-oriented with a focus on achieving sales targets; positive attitude and strong empathy • Proactive: ask questions, make suggestions, and demonstrate flexibility

🏖️ Benefits

• Work remotely from your home in Greece • 40-hour workweek: Monday–Friday, 10:00–20:00 • Performance-based bonus • Relocation package (including flight and initial hotel) • Private health insurance • Career development opportunities (e.g., senior agent or team leader) • Paid training period