Jonas Software
1001 - 5000 employees
🏢 Enterprise
☁️ SaaS
🤝 B2B
Enterprise • SaaS • B2B
Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.
Product Support Engineer II
Job not on LinkedIn
🕒 March 11
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Jonas Software
1001 - 5000 employees
🏢 Enterprise
☁️ SaaS
🤝 B2B
Enterprise • SaaS • B2B
Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.
📋 Description
• Troubleshooting issues through log analysis and SQL queries • Collaborating with customers for quicker issue resolution • Managing tickets and ensuring timely responses • Working with cross-functional teams to resolve issues • Evaluating and suggesting improvements for support processes
🎯 Requirements
• 5+ years of experience in product support or technical support • Proficient in troubleshooting software and technical issues • Experience with SQL and log analysis • Ability to work collaboratively in a team • Strong communication skills • Willingness to work outside of business hours for critical issues
🏖️ Benefits
• Health insurance • Flexible working environment • Professional development opportunities
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