Enterprise Customer Success Manager

🔥 42 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Joom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🏪 Marketplace

🛍️ eCommerce

🤝 B2B

Marketplace • eCommerce • B2B

Joom is a global company that builds high-tech services and marketplaces to simplify cross-border trade. It operates a consumer-facing cross-border e-commerce marketplace (Joom), provides JMS (an API/white-label solution) to let local marketplaces access international inventory, runs JoomPro — an end-to-end B2B cross-border marketplace for businesses, and offers AI-driven analytics (JoomPulse) and vertical marketplaces such as Onfy (pharmaceuticals). Headquartered in Lisbon with offices worldwide, Joom focuses on automating operations, matching global supply and demand, and enabling businesses and consumers to buy, sell, analyze, and ship goods internationally.

📋 Description

• Own the relationship, the delivered value, and the renewal of every enterprise account • Run the monthly business review with the client's team and quarterly planning across the book • Turn Mercado Livre and Shopee data into personal insights and practical recommendations • Drive retention and expansion revenue inside the existing client base • Conduct in-depth interviews and training demonstrations to gather customer insights and advocate for customer needs in product discussions • Keep the client satisfaction index for the service high • Travel to clients and industry events: 2–3 trips per year plus ad hoc visits

🎯 Requirements

• End-to-end ownership of large marketplace seller or brand accounts: onboarding, adoption, business review rhythm, renewal and expansion • Practical knowledge of brand-side marketplace metrics: category share by value and units, 1P vs 3P, assortment and availability, BuyBox, average ticket, unauthorised seller detection • Experience with price policy compliance for brands: suggested vs monitored price, share of listings inside and outside policy, EAN/SKU matching • Ability to read raw data, decide what it means for the client's commercial plan and write a recommendation the client can act on • Presentation skills at senior level: business reviews for brand managers, e-commerce heads and commercial directors • Commercial skills inside an existing account: building the case for an add-on, negotiating a renewal, working with a procurement team • Composure in difficult conversations: explaining a data discrepancy or a missed deliverable without losing the relationship • Practical daily use of LLMs and AI agents at work • English at B2 level or above (preferred) • Spanish is a plus

🏖️ Benefits

• Compensation package: base salary and bonuses • PJ employment with a possibility to move to CLT employment later • Collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions