Operations Associate

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Junction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📚 Education

🤝 Non-profit

Education • Non-profit

Junction is a non-profit organization that runs large-scale, world-class hackathons and developer events focused on AI and technology innovation. It organizes flagship gatherings (like Junction 2025 in Espoo, Finland) that bring together engineers, designers, and business builders for intensive project-based learning, networking, and competitions with partner companies and prize pools. Junction also supports its community through pre-events, grants, volunteer programs, jobs, and online channels to connect participants and industry partners.

📋 Description

• Process lab test orders, ensuring timely and accurate delivery of results • Coordinate with diagnostic labs, customers, and vendors to resolve lab order or resulting issues • Monitor internal dashboards for system delays or outages • Proactively troubleshoot and escalate issues across multiple internal platforms • Provide direct support to customers via Slack, email, and internal ticketing systems • Maintain SLA standards for response and resolution times • Interact with clients primarily through chat, with occasional voice support • Assist the Operations team with routine tasks to ensure smooth workflow • Collaborate cross-functionally to support process improvements and documentation • Use internal tools such as Google Docs, Linear, and Slack for communication and task tracking

🎯 Requirements

• 2-5+ years of overall professional work experience working with US-based companies • Backgrounds we especially value: revenue cycle management, medical billing or claims processing, medical coding, clinical data abstraction, lab/diagnostics operations, IT or technical support, systems/NOC monitoring, or vendor/logistics coordination • Experience handling medical data or lab results is a huge plus • Startup or small company experience is a strong plus • Excellent communication skills, especially written (B2 English level minimum – business professional) • Problem-solving mindset with the ability to work independently and adapt in a fast-paced environment • Familiarity with remote work environment tools like Slack/Microsoft Teams, Google Workspace, and Linear/Jira

🏖️ Benefits

• Monthly health insurance stipend • Opportunity to attend global company and local team offsites • One-time stipend to set up your workstation • Annual productivity stipend to spend on learning/courses • Paid sick time, public holidays • Paid overtime and on-call