Customer Success Manager

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kaer

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

kaer is a provider of occupational health, workplace safety and corporate health management services that combines in-person medical and safety expertise with digital tools. The company offers nationwide support for businesses—delivering occupational medical examinations, safety officer services, preventive health programs (physical and mental health), and compliance with German legal requirements (ASiG, DGUV-V2)—backed by a digital portal that automates administration, documentation and communication. kaer serves employers with integrated, B2B-focused solutions to improve employee health, reduce absenteeism and ensure regulatory compliance.

📋 Description

• You build successful, long-term relationships with our corporate customers. • You proactively identify where they need additional support in health or workplace safety. • You serve as the central interface and link between all our internal stakeholders. • You manage customer data and appointments directly in our portal and handle customer inquiries by email and phone efficiently and reliably. • Whether you guide new customers through a structured onboarding or participate in statutory ASA (occupational safety committee) meetings, you present yourself professionally. • You keep an eye on key metrics (such as hour allocations, legal compliance status, and customer feedback).

🎯 Requirements

• You have a strong drive — you don’t wait for instructions but see what needs to be done. • Professional background: you have completed commercial vocational training or hold a bachelor’s degree (e.g., Business Administration, Health Management, Health Sciences, or similar). • You bring several years of experience in customer coordination, project management, consulting, or advanced service experience in a B2B environment. • You have strong communication and presentation skills (in German and English). • You keep a clear overview of customer metrics. • Knowledge in health, health management, and/or occupational health and safety is an advantage but not required.

🏖️ Benefits

• Flexible working hours and the freedom to work fully remotely from anywhere in Germany. • Modern, fully digital equipment (hardware & software) that makes work run smoothly and enjoyable. • Your opinion matters here — you actively improve existing processes and help build the team of the future. • 30 days of vacation and a tailored, personal onboarding to help you settle in without stress. • Regular team events where we come together as friends and colleagues.