Field Service Engineer

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kardex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🚘 Automotive

🏥 Healthcare

🍽️ Food & Beverage

Automotive • Healthcare • Food & Beverage

Kardex is a global leader specializing in automated storage and retrieval solutions designed to optimize warehouse operations. Their offerings include vertical lift modules, vertical buffer modules, horizontal carousel modules, and fully integrated AutoStore solutions. Kardex serves a variety of industries, including automotive, healthcare, food and beverage, pharmaceuticals, and third-party logistics. They focus on enhancing storage capacity, order fulfillment speed, and productivity with innovative and scalable systems. Kardex also provides comprehensive lifecycle services, including modernization, consulting, and digital services through platforms such as Kardex Connect.

📋 Description

• Install and commission Kardex products • Provide first-line troubleshooting and remove root causes of faults • Deal with machine/unit performance and achieve a high first-time fix rate without excessive parts use • Escalate complex or unusual issues to the appropriate individual or team • Provide excellent customer service according to established policy • Deliver basic customer product training • Communicate with customers and line management at prescribed intervals • Report accurately on each visit using appropriate documentation/call trackers • Respond to customer service requests as directed by line management • Work with minimum supervision while maintaining appropriate communication • Extract diagnostic data to determine root causes of reported faults • Perform routine maintenance and logical fault analysis • Support customer satisfaction and improve the Customer Relationship Index (CRI)

🎯 Requirements

• Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies • Minimum 3–5 years of working experience, preferably in field service • Customer- and business-oriented • Financial and commercial awareness • Structured, self-organized and self-motivated • Independent and team player • Communication and interpersonal skills • Personal effectiveness • Project management/coordination • Flexibility • IT knowledge, especially Microsoft Office • Local language(s) – native or fluent, both speaking and writing • English – fluent, both speaking and writing • Hindi – fluent, both speaking and writing • Flexible to travel within state and interstate as required • Ability to work beyond working hours, including weekends and public holidays when required • Ability to work under pressure and stressful conditions • Ability to multitask • Ability to extract diagnostic data and ascertain root causes • Ability to follow procedures and policies • Ability to evaluate situations and respond appropriately • Ability to make decisions/judgements

🏖️ Benefits

• Home-based work arrangement • Full-time employment