IT Operations – Services Expert

🕒 April 3

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Kardex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🚘 Automotive

🏥 Healthcare

🍽️ Food & Beverage

Automotive • Healthcare • Food & Beverage

Kardex is a global leader specializing in automated storage and retrieval solutions designed to optimize warehouse operations. Their offerings include vertical lift modules, vertical buffer modules, horizontal carousel modules, and fully integrated AutoStore solutions. Kardex serves a variety of industries, including automotive, healthcare, food and beverage, pharmaceuticals, and third-party logistics. They focus on enhancing storage capacity, order fulfillment speed, and productivity with innovative and scalable systems. Kardex also provides comprehensive lifecycle services, including modernization, consulting, and digital services through platforms such as Kardex Connect.

📋 Description

• First point of contact for all service desk inquiries, providing timely and efficient support to end users • Analyze and resolve a variety of hardware, software, and network issues • Thoroughly document support case resolutions and known issues for future reference and knowledge sharing • Participate in system monitoring and incident management • Configure and support VMware, IP networks, and client and server hardware • Maintain an accurate IT asset inventory • Participate in extended service desk coverage

🎯 Requirements

• University degree in Computer Science or an equivalent combination of education and experience • Basic experience in handling IT support and service request tickets in a timely manner, preferably in a production environment using Microsoft 365; we use ServiceNow • Good knowledge of Microsoft data center and client management services • Strong written and verbal communication skills in German and English • Willingness and ability to travel occasionally

🏖️ Benefits

• Long-term prospects: Secure employment with a growing international company, offering exciting development opportunities and interesting, varied tasks in a forward-looking environment • Valuable support: Great team spirit and an informal, friendly culture; comprehensive onboarding and diverse training offerings through our on-site Academy in Bellheim and online • Tangible benefits: Flexible working hours with the option for occasional remote work • Recognized performance: Attractive compensation, company pension scheme, and capital-forming benefits (employee savings contributions) • Attractive extras: Company and team events, free parking, and height-adjustable desks