Remote Customer Relations Representative

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🕒 March 27

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Keolis Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

🚗 Transport

💰 Private Equity Round on 2007-03

Transport • Transport • Transportation

Keolis Group is a global leader in transportation services and public transportation management. It operates various modes of transport including buses, trains, and trams in multiple countries, aiming to enhance the mobility of people while promoting sustainable and innovative transport solutions.

📋 Description

• Answer incoming calls and make outgoing calls • Identify the purpose of the call and respond according to established procedures • Manage and process customer files in the back office • Attend training sessions on products and services • Use AI tools to support responses to customers

🎯 Requirements

• Education level: High school diploma to associate degree (Bac to Bac +2) • Ideally 1 to 2 years of experience in a customer contact center • Quick thinking, logical reasoning and responsiveness • Excellent written and verbal communication skills • Strong interpersonal skills and a commitment to service quality

🏖️ Benefits

• Remote work (up to 3 days per week) • Works council (CSE) • Employee savings plan • Sustainable Mobility Allowance • 75% reimbursement of public transport costs • Solidarity engagement (KISIO offers each employee the opportunity to dedicate half a day per year to a high-impact social mission)