Ingeniero Service Now, Banca

Job not on LinkedIn

🕒 May 11

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keppri

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Keppri is a technology company specializing in end-to-end digital asset solutions, supporting staffing and software factory services alongside consulting and technology services to drive significant business transformations. With a strong commitment to partnership and transparency, they utilize agility and artificial intelligence to adapt quickly to changes, ensuring the reliability and sustainability of their solutions. Their expertise in recognized frameworks underpins their architecture, allowing them to deliver customizable digital solutions that enhance user experience and provide sustainable value across various business sectors, particularly in financial services and retail.

📋 Description

• Brindar soporte técnico especializado y configuración sobre la plataforma ServiceNow. • Participar en la implementación, mantenimiento y optimización de procesos relacionados con Event Management, Incident Management y Major Incident Management. • Atender y resolver incidentes, requerimientos y problemas escalados de Nivel II relacionados con ServiceNow. • Construir y mantener integraciones REST y Webhooks entre herramientas de monitoreo y ServiceNow. • Configurar reglas de eventos y automatización de incidentes. • Implementar y mantener flujos en Flow Designer y Playbooks para orquestación de procesos. • Monitorear integraciones, colas y procesos automáticos asegurando continuidad operativa.

🎯 Requirements

• Experiencia mínima de 2 a 3 años en soporte y configuración de plataformas ServiceNow. • Conocimiento funcional y técnico en módulos ITSM, Incident Management, Major Incident Management y Event Management. • Experiencia en integración mediante APIs REST, Webhooks y consumo de servicios. • Manejo de Flow Designer, Business Rules, Transform Maps y automatizaciones básicas/intermedias. • Conocimiento en CMDB y conceptos CSDM. • Experiencia en gestión de incidentes, troubleshooting y soporte de segundo nivel. • Conocimientos en ITIL y buenas prácticas de gestión de servicios TI. • Capacidad analítica, orientación al detalle y resolución de problemas. • Habilidades de comunicación y trabajo colaborativo.

🏖️ Benefits

• Soporte técnico especializado • Innovación y mejora continua