Tier 2 Support Analyst – Accounts

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Keyloop

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Keyloop is a provider of cloud-based software and services that power automotive retail, helping dealerships, OEMs and automotive groups manage sales, marketing, inventory, service and finance across online and showroom channels. Its Fusion Automotive Retail Platform (Sales Hub, Acquisition Hub, Vehicle Hub, Service Hub), Keyloop DMS and VEGA predictive intelligence streamline operations, improve profitability, and connect dealer workflows through integrations and a partner ecosystem. Keyloop primarily delivers enterprise SaaS solutions to automotive businesses as a B2B technology provider.

📋 Description

• Owning, troubleshooting, diagnosing, and resolving problems to successful closure • Ensuring timely escalation of issues • Assisting colleagues and coaching them to expedite case resolution • Documenting solutions and producing written guidance on resolution steps • Reporting issues and recommending process improvements • Identifying training gaps and recommending areas for improvement • Contributing to case reduction initiatives

🎯 Requirements

• Outstanding verbal and written communication skills • Ability to communicate quickly and efficiently at all levels across a Global team • Resourceful and well-organized • Excellent analytical and problem-solving skills • Experience in an accounting role • Familiarity with accounting terms and concepts

🏖️ Benefits

• Collaborate and learn from industry experts • Work with game-changing products and services • Get the training and support you need to try new things, adapt to quick changes and explore different paths • An inclusive work environment • Pay based on performance • Opportunities for growth and development