Quality Analyst, Korean

🔥 1 minute ago

🇰🇷 South Korea – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Conduct independent and objective transaction monitoring of agents’ calls, e-mails, and back-office work. • Monitor and audit representative transactions against internal and external customer-experience expectations. • Ensure transaction-monitoring goals and client quality guidelines are met. • Identify and address performance issues. • Maintain data integrity by checking and reviewing data inputs before review or consolidation. • Review and analyze quality data, identify improvement areas, and assess risks related to fraud and policy violations. • Perform deep dives into relevant data when necessary. • Calibrate with Process and Security Auditors, Trainers, Team Supervisors, and external counterparts. • Monitor randomly selected interactions during calibration meetings. • Provide actionable recommendations to Operations through QC audit-data analysis and reporting.

🎯 Requirements

• Native level Korean & Business English level language skills. • Minimum of 1 year experience in a high functioning quality organization within a contact center industry. • Total of 2 years work experience in a contact center industry. • Nice to have working knowledge of six sigma, LEAN, COPC, and TQM (total quality management) methodologies. • Proficient in the use of excel or googlesheets. • Experience in using QA tools (e.g. playvox, maestroqa, scorebuddy, nice, verint, etc). • Analytical skills. • Problem-solving and decision-making skills. • Excellent oral and written communication skills. • Adaptive to changing work schedules.

🏖️ Benefits

• 4 National Insurances • Group Health Insurance • Annual leave • Paid Sick Leave • Paid Marriage Leave • Seasonal Gift Bonus • Employee Assistance Program