Kincy
51 - 200 employees
Founded 2002
🏢 Enterprise
🔒 Cybersecurity
🤝 B2B
Enterprise • Cybersecurity • B2B
Kincy is an IT services and consulting firm with more than 20 years of experience helping SMEs, startups and mid-sized companies manage and run their information systems. Based in Paris, Marseille and Papeete with about 65 employees, Kincy offers SI governance and IT steering, IT operations and maintenance, and project management and integration, complemented by cybersecurity and continuous-improvement (Kaizen) services. The company provides outsourced IT functions and technical support to clients with or without internal IT teams.
Customer Success Manager, Expatriate
Job not on LinkedIn
🕒 March 24
🗣️🇫🇷 French Required
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Kincy
51 - 200 employees
Founded 2002
🏢 Enterprise
🔒 Cybersecurity
🤝 B2B
Enterprise • Cybersecurity • B2B
Kincy is an IT services and consulting firm with more than 20 years of experience helping SMEs, startups and mid-sized companies manage and run their information systems. Based in Paris, Marseille and Papeete with about 65 employees, Kincy offers SI governance and IT steering, IT operations and maintenance, and project management and integration, complemented by cybersecurity and continuous-improvement (Kaizen) services. The company provides outsourced IT functions and technical support to clients with or without internal IT teams.
📋 Description
• Provide high-quality management of a client portfolio, ensuring their complete satisfaction. • Act as the client's primary point of contact with a proactive, personalized approach. • Maintain regular client follow-up through meetings, progress updates, and steering committees. • Analyze available client data and produce clear, actionable reports, summaries, and action plans. • Serve as the client's voice internally within a continuous improvement approach by identifying friction points and areas for improvement and driving enhancements across our teams.
🎯 Requirements
• Master's degree (Bac+5) in management, marketing, data, or computer science • At least 3 years of experience in a Customer Success Manager (CSM) role • Solid understanding of information systems (system & network infrastructure, office & collaboration applications, business applications, etc.) • Excellent spoken French (minimum C1) • Strong customer service orientation, excellent interpersonal skills, and a commercial mindset • Excellent communication skills by phone and video conference (e.g., Teams) • Good spoken English (minimum B2)
🏖️ Benefits
• Access to online training
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