Customer Support Engineer

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KLA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🤖 Artificial Intelligence

Artificial Intelligence • Semiconductor • Electronics

KLA is a leading global technology company specializing in process-control and process-enabling solutions for the semiconductor and electronics industries. It develops technologies that help in chip manufacturing, including defect inspection, metrology, and process management. KLA leverages advances in artificial intelligence and other technologies to improve quality control and performance in areas such as automotive, IoT, and 5G. Additionally, KLA is committed to diversity and social responsibility through its ESG initiatives and community investments via the KLA Foundation.

📋 Description

• Build and maintain strong, trusting relationships with customers in your region to support long-term business growth and promote KLA's product portfolio. • Provide on-site installation support for customers, including system commissioning, upgrades, and preventive maintenance. • Deliver structured feedback in the required format to proactively identify product and process improvements. • Ensure timely and accurate completion of all field documentation, including service reports, expenses, and returns. • Provide remote installation and technical support to maintain high service quality and customer satisfaction. • Regular travel within the region and occasional travel to Europe and the UK. Additional international travel to the USA and Asia may occur rarely. • Take on additional tasks and responsibilities as reasonably required.

🎯 Requirements

• University degree in Electrical Engineering, Mechatronics, or a related technical field. • Relevant work experience in a customer-facing technical role. • Experience integrating electrical, mechanical, and control systems in a mechatronic environment. • Knowledge of 3-phase voltages, PLCs, and operating systems. • Experience with electronic semiconductor equipment and/or installation experience is an advantage. • Fault finding down to chassis level would be a clear advantage. • Fluency in English and German, both written and spoken, required. • Excellent communication and customer-facing skills. • Flexibility to travel regionally and internationally to support customers. • Ability to work independently or unsupervised for extended periods, often in challenging situations. • Systematic and logical approach to problem solving. • Good organizational skills.

🏖️ Benefits

• Dynamic, forward-looking industry at the forefront of technological innovation. • Collaborative and supportive team. • Access to comprehensive onboarding and ongoing development opportunities to support your career growth. • Permanent employment contract and long-term career stability. • Competitive compensation package, including additional variable pay, participation in the Employee Stock Purchase Plan, and company pension. • Company car or car allowance. • 30 days of annual leave per year and flexible working hours. • Company events, such as summer family days and Christmas parties.