Infios
1001 - 5000 employees
We relentlessly make supply chains better. For everyone. No matter your business size. Whatever your goal. No matter the challenge. No matter your starting point. We will meet you where you are to create the future you need.
Global Service Desk Analyst
🔥 1 minute ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Infios
1001 - 5000 employees
We relentlessly make supply chains better. For everyone. No matter your business size. Whatever your goal. No matter the challenge. No matter your starting point. We will meet you where you are to create the future you need.
📋 Description
• Provide comprehensive support via both phone and the ticketing system • Gather initial information to diagnose and troubleshoot software-related issues • Accurately document all relevant information in the ticketing system • Collaborate effectively with internal teams, external partners, and third-party vendors
🎯 Requirements
• Strong customer service skills and ability to multitask • Strong analytical, troubleshooting, and problem-solving skills • Ability to prioritize tasks and work independently • 0–1 year of technical customer support experience • Fluent in English
🏖️ Benefits
• Health insurance • Professional development opportunities • Flexible working arrangements
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