Infios
1001 - 5000 employees
🤝 B2B
📦 Logistics
B2B • Logistics
Infios is dedicated to improving supply chains for businesses of all sizes, emphasizing adaptability and innovation in their solutions. They empower over 5,000 customers in 70 countries by providing technology that simplifies operations, optimizes efficiency, and drives measurable impact in various business environments.
Global Service Desk Analyst
🕒 July 14
🗣️🇧🇷🇵🇹 Portuguese Required
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Infios
1001 - 5000 employees
🤝 B2B
📦 Logistics
B2B • Logistics
Infios is dedicated to improving supply chains for businesses of all sizes, emphasizing adaptability and innovation in their solutions. They empower over 5,000 customers in 70 countries by providing technology that simplifies operations, optimizes efficiency, and drives measurable impact in various business environments.
📋 Description
• Provide comprehensive support via both phone and the ticketing system • Gather initial information to diagnose and troubleshoot software-related issues • Accurately document all relevant information in the ticketing system • Collaborate effectively with internal teams, external partners, and third-party vendors
🎯 Requirements
• Strong customer service skills and ability to multitask • Strong analytical, troubleshooting, and problem-solving skills • Ability to prioritize tasks and work independently • 0–1 year of technical customer support experience • Fluent in English
🏖️ Benefits
• Health insurance • Professional development opportunities • Flexible working arrangements
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