KonnectHub
11 - 50 employees
🎯 Recruiter
🤝 B2B
Recruitment • B2B
KonnectHub is a remote staffing and virtual assistant company that connects businesses with top-tier virtual staff for administrative, customer service, bookkeeping, IT/web development, digital marketing and other back-office roles. The company offers tailored remote teams, managed onboarding, HR and IT support, flexible pricing and a cost-calculator to help businesses scale more efficiently and reduce hiring overhead. KonnectHub targets startups and growing enterprises seeking scalable, cost-effective outsourced talent.
Customer Success Manager
Job not on LinkedIn
🕒 July 10
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KonnectHub
11 - 50 employees
🎯 Recruiter
🤝 B2B
Recruitment • B2B
KonnectHub is a remote staffing and virtual assistant company that connects businesses with top-tier virtual staff for administrative, customer service, bookkeeping, IT/web development, digital marketing and other back-office roles. The company offers tailored remote teams, managed onboarding, HR and IT support, flexible pricing and a cost-calculator to help businesses scale more efficiently and reduce hiring overhead. KonnectHub targets startups and growing enterprises seeking scalable, cost-effective outsourced talent.
📋 Description
• Manage and strengthen day-to-day relationships with assigned clients, ensuring timely and effective support. • Oversee customer onboarding, ensuring clients understand the value, features, and best-use practices of the product or service. • Monitor customer health, usage data, and engagement trends to proactively address risks or areas for improvement. • Resolve customer inquiries or issues by coordinating with internal teams such as Product, Sales, and Support. • Conduct regular business reviews, gather feedback, and recommend solutions to enhance customer outcomes. • Identify upsell or expansion opportunities aligned with customer needs and business goals. • Maintain accurate records of client interactions, progress, and action items in CRM tools. • Develop and refine customer success processes and documentation as needed.
🎯 Requirements
• Minimum of 3 years of experience in Customer Success, Account Management, Client Services, or a related role. • Background in SaaS, technology, or service-based companies is preferred. • Strong communication, relationship-building, and problem-solving skills. • Ability to interpret customer data and translate insights into action plans. • Comfortable managing multiple accounts in a remote, fast-paced environment. • Proficient with CRM platforms and customer engagement tools.
🏖️ Benefits
• Permanent work from home • An inclusive and supportive work environment. • Competitive salary • Opportunities for career growth and professional development. • Supportive and collaborative team environment.
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