Client Success Analyst – Senior Analyst, APAC

Job not on LinkedIn

🔥 14 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KOR Financial

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

📦 Logistics

💰 Series A on 2022-06

Consulting • Legal • Logistics

KOR Financial is a leading provider of trade repository and reporting services for financial institutions. Specializing in derivatives data, KOR offers comprehensive reporting solutions that help clients stay ahead of regulatory changes across global jurisdictions, including North America, the EU/UK, and APAC regions. As a fully licensed Swap Data Repository (SDR) by the CFTC, KOR is committed to exceeding industry standards and ensuring data quality and security, supported by ISO 27001 and SOC 2 Type 2 certifications. The company provides user-friendly submissions through APIs, FTP, and an intuitive user interface, all backed by expert-led human support teams. KOR Financial is dedicated to easing the compliance burden, allowing clients to focus on their core business growth.

📋 Description

• Support client implementations end to end, including onboarding, data mapping, test cycles and go-live readiness • Analyze client submissions, rejections and reconciliation breaks • Find root causes and work with clients and engineering on fixes • Respond to client questions about data, products and reporting rules • Own tickets through to resolution • Triage incoming issues and escalate with clear analysis • Build and maintain client documentation, runbooks and FAQs • Use AI and automation to speed up analysis, triage and reporting • Suggest improvements to working methods • Track client health and adoption signals and flag risks or opportunities early • Join client meetings and occasional on-site visits for kickoffs and go-lives

🎯 Requirements

• 2–5 years in OTC derivatives, regulatory reporting, trade operations or a client-facing data role (Senior Analyst: 4+ years) • Familiarity with at least one reporting regime (e.g. CFTC, CSA, EMIR, ASIC, MAS) • Strong analytical skills • Comfortable with large data sets and Excel • Good at tracing issues to their root cause • Already using AI tools in daily work and looking for ways to automate • Clear, structured communication with clients and internal teams • Organized and reliable, able to manage several client issues at once • Based in APAC and willing to travel to clients occasionally (around 5–10%) • Nice to have: SQL, APIs/JSON, ISO 20022 or FpML, Jira

🏖️ Benefits

• Fully remote within APAC • Competitive salary • A modern tool stack, including AI, and room to shape how we use it • A span of control that matches your ambitions and skills • Professional growth investment • Culture of trust, ownership and constructive feedback