Head of VIP – Asia

🔥 15 minutes ago

🇭🇰 Hong Kong – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Lead, coach, and develop VIP relationship managers in Asia • Establish standards for client coverage, pipeline management, service quality, and commercial performance • Build the operating model for VIP growth across Asia, including territory coverage, account segmentation, referral strategy, events, and performance reporting • Own regional AOP growth, net deposits, client assets, trading volume, retention, and revenue performance • Build a repeatable pipeline of qualified high-value clients through outreach, referrals, introducers, family offices, proprietary trading firms, OTC desks, miners, project treasuries, and high-volume traders • Represent Asia’s VIP client base internally by identifying competitive threats, market dynamics, product gaps, and opportunities • Own and grow strategic private-client relationships across Asia • Bring Kraken’s VIP and private-client offering to market locally, including spot, margin, futures, OTC execution, earn and yield opportunities, lending, and tailored benefits • Build trusted relationships within Kraken’s licensing, compliance, and risk framework • Develop Kraken’s presence in Asia’s VIP trading and investor communities • Design and lead VIP dinners, trader meetups, conference-adjacent events, and partner activations • Build and manage introducer and referral partnerships • Partner with Product, Marketing, Compliance, Banking, Client Service, and Operations on regional growth initiatives and client experience

🎯 Requirements

• 7+ years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development, including meaningful experience in crypto or digital assets • Demonstrated people leadership experience and practical coaching ability • Strong personal network among Asia’s crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities • Experience across Greater China, Hong Kong, Taiwan, or Singapore is especially valuable • Proven record of personally originating and converting new business • Deep knowledge of crypto market structure and trading solutions, including spot, margin, futures, OTC, lending, tokenized equities, and yield/earn products • Strong commercial judgment and comfort managing KPIs including assets on platform, net deposits, revenue, trading volume, retention, pipeline conversion, and client portfolio growth • Native or near-native Mandarin and fluent English • Comfort operating across multiple regulated Asian jurisdictions • Willingness to travel up to 30% across the region • Must comply with Kraken’s licensing, compliance, and risk framework • Qualified applicants with criminal histories are considered consistent with the San Francisco Fair Chance Ordinance

🏖️ Benefits

• Dogfooding is a requirement for everyone once they join Kraken • Equal opportunity employment commitment • Job-related skills or work-style assessments applied consistently across candidates • Diverse and inclusive workplace commitment