Support Analyst Engineer

Job not on LinkedIn

🕒 April 1

🇲🇽 Mexico – Remote

💵 $20k - $25k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kwan Tecnología

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Kwan Tecnología is a nearshore technology company based in Mexico, providing IT staffing and software project solutions for clients in the United States and Canada. The company specializes in offering nearshore staffing services, helping businesses extend their workforce with high-quality talent while optimizing costs. Kwan Tecnología prides itself on delivering talented and knowledgeable developers who are available and responsive, ensuring project requirements are met with professionalism and quality. The company is focused on building long-term client relationships by providing specialized expertise without compromising project integrity.

📋 Description

• Analyze, replicate and resolve reported customer issues of varying complexity • Provide written and verbal consultation to debug customer related issues • Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product supporting engineering department • Document all reported issues, individualized solutions, and product defects in the support call tracking system

🎯 Requirements

• Bachelor's degree or foreign equivalent in Computer Science or Engineering or related field • Fluent English (intermediate-advanced is mandatory) • Strong troubleshooting and analytical skills • Application servers such as WebLogic, Websphere, and JBoss • Programming/Support experience with Java • Experience using DML language in SQL or MySQL • XML, HTML, application servers, and Web services • Knowledge of SSL certificates • Strong OS knowledge of Windows and Linux

🏖️ Benefits

• Competitive Salary (above average) • Continuous training on e-learning platform • Home Office 100% • Major Incidents Health Insurance • 10 Vacation days per year from day one • Lots of flexibility • Laptop for your remote work • Full benefits as per Federal & State Law