Project and Customer Relations Analyst

🕒 August 4

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Laços

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

🤝 B2B

☁️ SaaS

Healthcare • B2B • SaaS

Grupo Laços is a Brazilian healthcare group focused on delivering holistic, home-based care for older adults (60+) and complex patients. The group comprises three companies: Laços Saúde, a pioneer in self-managed care for seniors that emphasizes healthspan, autonomy and dignity; LACON, which provides high-standard home oncology care inspired by the Buurtzorg model; and Laços Data, which builds and applies technology and real-world data to improve care coordination and outcomes. Grupo Laços operates a hybrid care model (home visits, a health-promotion app and teleconsultations), partners with payers and employers for population health management, and is active across multiple Brazilian states.

📋 Description

• Provide support to Clube Digital Matinê users by phone, WhatsApp, and other channels • Guide customers on accessing and using the platform • Resolve questions and follow up on requests through completion • Build close, welcoming relationships with older adults • Record customer interactions and track outstanding items • Identify sales opportunities during customer interactions • Present the benefits of Clube Digital Matinê naturally and consultatively • Prospect new customers and support commercial campaigns • Follow up with prospective customers • Support customer retention and loyalty initiatives • Support project planning and monitoring • Organize schedules, activities, and deliverables • Record meetings and monitor the execution of agreed-upon actions • Keep documentation organized and up to date • Prepare corporate and sales presentations in PowerPoint • Organize information clearly, objectively, and in a visually appealing format • Develop supporting materials for meetings, events, and presentations • Gather information from different platforms • Consolidate data and produce management reports • Develop metrics to monitor processes • Support analyses for strategic decision-making • Identify improvement opportunities based on data analysis • Support the use of digital tools • Assist with updating content in WordPress • Support other activities related to the development of Clube Digital Matinê

🎯 Requirements

• Completed or ongoing higher education, preferably in Business Administration, Communications, Marketing, Project Management, Economics, Production Engineering, or related fields • Advanced proficiency in artificial intelligence tools such as ChatGPT, Copilot, and Canva AI • Excellent proficiency in PowerPoint • Strong writing and written communication skills • Knowledge of Microsoft Office, especially Excel • Ability to work effectively with different digital platforms • Familiarity with WordPress is a plus • Ability to learn new technologies quickly • Interest in healthy aging • Knowledge of digital health or healthcare innovation • Customer service experience • Consultative sales experience • Experience preparing executive presentations • Experience developing management metrics • Familiarity with artificial intelligence and automation tools to increase productivity

🏖️ Benefits

• Telepsychiatry consultations • Online gym membership • Telemedicine consultations • Matinê app • Geriatrics course • Telehealth consultations with a nutritionist • Telepsychology consultations • Home office / remote work