Customer Service Consultant

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🕒 March 31

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Murano Joias

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

👗 Fashion

🛒 Retail

🛍️ eCommerce

Fashion • Retail • eCommerce

Murano Joias is a Brazilian direct-to-consumer jewelry brand and online retailer specializing in semi-jewelry and fashion accessories. The company offers rings, earrings, necklaces, bracelets, anklets and curated kits made from stainless steel (316L) with gold plating (18K) and mixed finishes, marketed as waterproof, hypoallergenic and backed by a lifetime color guarantee. Murano sells primarily via a Shopify-based e-commerce store with promotions, installment payments, cashback, free shipping across Brazil and customer support via WhatsApp; headquarters listed in Londrina, PR.

📋 Description

• Meet customer service targets and comply with proposed improvements and service metrics. • Provide customer support through online platforms such as Instagram, WhatsApp, and email, ensuring fast and effective responses. • Assist customers with questions, issues, and inquiries, delivering a positive and solution-oriented experience. • Manage and monitor interactions on social media, responding to comments and direct messages in a professional and friendly manner. • Collaborate with the marketing team to develop and implement strategies that improve the customer experience. • Stay up to date on the company's products and policies to provide accurate information to customers.

🎯 Requirements

• Previous customer service experience, preferably in e-commerce or related sectors. • Familiarity with social media and online customer service platforms. • Exceptional verbal and written communication skills. • Ability to work independently and as part of a team. • Proactivity and strong problem-solving skills. • Affinity for fashion and trends in women's accessories.