Customer Service Consultant

🕒 August 2

🇧🇷 Brazil – Remote

💵 R$1.5k - R$2k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Murano Joias

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

👗 Fashion

🛒 Retail

🛍️ eCommerce

Fashion • Retail • eCommerce

Murano Joias is a Brazilian direct-to-consumer jewelry brand and online retailer specializing in semi-jewelry and fashion accessories. The company offers rings, earrings, necklaces, bracelets, anklets and curated kits made from stainless steel (316L) with gold plating (18K) and mixed finishes, marketed as waterproof, hypoallergenic and backed by a lifetime color guarantee. Murano sells primarily via a Shopify-based e-commerce store with promotions, installment payments, cashback, free shipping across Brazil and customer support via WhatsApp; headquarters listed in Londrina, PR.

📋 Description

• Meet customer service targets and implement proposed improvements and service metrics. • Provide customer support through online platforms such as Instagram, WhatsApp, and email, ensuring prompt and effective responses. • Assist customers with questions, issues, and inquiries, delivering a positive and solution-oriented experience. • Manage and monitor social media interactions, responding to comments and direct messages in a professional and friendly manner. • Collaborate with the marketing team to develop and implement strategies that enhance the customer experience. • Stay up to date on the company’s products and policies to provide customers with accurate information.

🎯 Requirements

• Previous customer service experience, preferably in e-commerce or related industries. • Familiarity with social media and online customer service platforms. • Exceptional verbal and written communication skills. • Ability to work independently and as part of a team. • Proactive approach and strong problem-solving skills. • Interest in fashion and women’s accessory trends. • CRM knowledge.