IT Support Engineer

🔥 0 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Langate Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Langate Software is a leading provider of software development services, focusing on helping businesses of all sizes achieve digital transformation. With over 20 years of experience, Langate specializes in creating innovative and secure solutions for enterprises, particularly in the healthcare industry. Their offerings include custom software development, legacy system migration, cloud migration, and data analytics. Langate is renowned for building strong dedicated teams and delivering quality IT solutions that enhance security, scalability, and automation. The company also provides services in AI and AR/VR integrations, making it a versatile partner for enterprise-level software needs.

📋 Description

• Handle L1/L2 technical support requests for business users and client environments • Monitor customer infrastructure, cloud systems, servers, and endpoints • Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues • Support Windows desktop, Windows Server, and basic Mac OS • Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios • Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos, or similar solutions • Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue • Communicate with third-party vendors and software support teams when deeper troubleshooting is required • Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes • Support multiple client environments and escalate problems when needed • Complete a hiring process consisting of HR, technical, and client interviews

🎯 Requirements

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support • Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD • Experience with Windows Server and Windows desktop support • Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches • Experience with remote support tools such as TeamViewer, ScreenConnect or similar • Experience with ticketing and documentation discipline • Good written and spoken English for customer communication • Ability to support several clients or environments at the same time without losing structure • Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly • Experience with MSP tools such as ConnectWise, Kaseya, or similar • Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar • Basic PowerShell scripting for automation and troubleshooting • Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications • Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar • Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure • Reliable and disciplined in daily support work • Calm under pressure, especially during incidents or urgent client requests • Strong customer-service mindset • Able to document work clearly and consistently • Flexible with different client environments, tools, and processes • Able to learn new systems quickly and ask the right questions when documentation is missing

🏖️ Benefits

• B2B contract • Paid sick leave • 20 days of paid vacation • Free English lessons • Flexible work schedule • Official holidays are non-working days • Paid courses and certifications • Coach / psychologist consultation • Workshops • Career development plan • Mentoring • Education • Medical Health Insurance • Remote work options • Training programs • Team-building events and group activities