layer7 GmbH
11 - 50 employees
Founded 2010
🏢 Enterprise
🔐 Security
☁️ SaaS
Enterprise • Security • SaaS
layer7 GmbH is a full-service IT provider based in Lörrach & Basel, specializing in managed IT services, IT security, cloud solutions, and IT infrastructure. The company offers tailored IT support and services, ensuring a seamless operation for businesses through expert management of IT infrastructure and security solutions from their own datacenter. With over 14 years of experience, layer7 GmbH serves well-known companies with their modern IT needs by delivering high-quality and reliable IT services across various sectors.
IT Support Engineer – m/f/d
🕒 August 26
🗣️🇩🇪 German Required
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layer7 GmbH
11 - 50 employees
Founded 2010
🏢 Enterprise
🔐 Security
☁️ SaaS
Enterprise • Security • SaaS
layer7 GmbH is a full-service IT provider based in Lörrach & Basel, specializing in managed IT services, IT security, cloud solutions, and IT infrastructure. The company offers tailored IT support and services, ensuring a seamless operation for businesses through expert management of IT infrastructure and security solutions from their own datacenter. With over 14 years of experience, layer7 GmbH serves well-known companies with their modern IT needs by delivering high-quality and reliable IT services across various sectors.
📋 Description
• Serve as the first point of contact for customers • Resolve technical issues through 1st-level support • Handle more complex requests through 2nd-level support • Advise customers and act as a problem solver and innovator • Explain complex technical concepts clearly to customers and team members • Help shape IT solutions
🎯 Requirements
• Solid experience in IT support • Passion for technology • Ability to resolve complex IT issues • Strong communication skills, with the ability to explain complex concepts clearly • Willingness to work in both 1st- and 2nd-level support • Strong customer and team communication skills
🏖️ Benefits
• 100% remote work • Ongoing professional development opportunities • Supportive team
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