Call Center Manager

🕒 May 11

🌐 Dominican Republic, Belarus, +1 more countries – Remote

🇩🇴 Dominican Republic – Remote 🇧🇾 Belarus – Remote 🇬🇪 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 75%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LBC Mortgage

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🛡️ Insurance

💸 Finance

Consulting • Insurance • Finance

LBC Mortgage is a mortgage brokerage and direct lending firm that provides personalized home purchase, refinance, and investment property financing solutions. Serving borrowers across multiple U. S. states and offering nationwide investor programs, the company offers a broad range of loan products—including conventional, FHA, VA, jumbo, DSCR, bank-statement, ITIN, non-QM, HELOC, hard-money, construction, and commercial loans—along with in-house underwriting, access to 100+ lenders, multilingual support, and educational resources to simplify the loan process from consultation to closing.

📋 Description

• Manage daily operations of the call center and ensure performance targets are met • Supervise, coach, and motivate a team of call center representatives • Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism • Create and improve call center processes, workflows, and internal systems • Track key performance metrics (KPIs) such as call volume, lead conversion, follow-up rate, and appointment setting • Conduct regular performance reviews and provide ongoing coaching and feedback • Train new hires and ensure proper onboarding and call scripting • Handle escalated customer issues and ensure resolution in a timely manner • Ensure compliance with company policies and mortgage industry regulations • Help build a structured call center culture focused on accountability and results

🎯 Requirements

• Minimum 3+ years of call center management experience • Strong leadership skills and ability to manage and develop teams • Proven experience improving call center performance through KPIs and coaching • Excellent communication and conflict resolution skills • Strong organizational and multitasking ability • Experience with CRM systems and call center software (dialers, tracking tools, etc.) • Ability to build processes and implement structure in a fast-paced environment • Knowledge of mortgage products and lead qualification is a strong plus

🏖️ Benefits

• Competitive salary + performance-based bonuses • Growth opportunity within a rapidly expanding company • Strong leadership team and supportive environment • Opportunity to build and improve systems from the ground up • Long-term career stability with a reputable mortgage company