Director of Platform Engineering

🕒 5 days ago

🇸🇬 Singapore – Remote

⏰ Full Time

🔴 Lead

🏗️ Platform Engineer

👻 Ghost score 11%

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LeapXpert

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📋 Compliance

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

LeapXpert is a software platform that enables compliant, governed enterprise messaging across channels like WhatsApp, iMessage, WeChat, SMS, Telegram and Signal, and integrates with Microsoft Teams. It captures and archives conversations for recordkeeping and regulatory compliance, enforces governance and security controls, and automates communication workflows. The platform also provides communication intelligence (LeapXpert Signals and Maxen) to surface insights and productivity guidance, primarily serving regulated enterprises such as financial institutions.

📋 Description

• Own the strategy, delivery, and continuous improvement of cloud infrastructure powering a globally distributed SaaS platform • Lead a globally distributed team across APAC, EMEA, and US time zones spanning DevOps, Site Reliability Engineering, Database Operations, and Incident Management • Define and execute platform engineering strategy aligned with business objectives and compliance requirements • Oversee cloud infrastructure operations across Azure, AWS, and GCP • Lead infrastructure evolution initiatives to improve availability, reduce costs, and enhance scalability • Drive infrastructure cost optimization through analysis, rightsizing, and efficient resource utilization • Champion GitOps, Infrastructure as Code using Terraform, and Policy as Code • Oversee Kubernetes platform operations, container orchestration, and deployment pipelines • Lead DevOps initiatives covering CI/CD pipelines, developer experience, and engineering tooling • Implement and maintain monitoring, logging, alerting, and observability frameworks • Establish and lead incident management processes across product development, security, and operations • Drive resilience testing and chaos engineering practices • Define and track SLIs, SLOs, and error budgets • Lead post-incident reviews and continuous improvement follow-ups • Implement change management processes and coordinate production rollouts • Establish release management standards and deployment strategies including blue-green, canary, and feature flags • Manage cloud provider and service vendor relationships • Ensure infrastructure operations maintain SOC2 and ISO 27001 compliance • Support FedRAMP readiness initiatives and infrastructure security controls

🎯 Requirements

• 15+ years of experience in infrastructure, DevOps, or platform engineering roles • At least 5 years in a leadership position within a SaaS or high-growth technology environment • Proven experience operating and optimizing cloud infrastructure at scale • Hands-on expertise managing cloud spend exceeding $1M annually • Strong technical expertise in Azure, AWS, GCP, and Kubernetes • Deep experience with Infrastructure as Code, GitOps workflows, and Policy as Code frameworks • Demonstrated success leading infrastructure migrations, platform modernization, and large-scale technical projects • Proven track record driving incident management programs, including on-call processes, escalation procedures, and post-incident reviews • Strong experience implementing and managing change management processes in production SaaS environments • Excellent communication skills and ability to lead globally distributed teams across multiple time zones • Working knowledge of SOC2 and ISO 27001 compliance frameworks and their infrastructure implications • Hands-on experience with chaos engineering and resilience testing methodologies (preferred) • Experience supporting FedRAMP authorization or operating in regulated environments (preferred) • Experience with observability platforms and SRE practices, including SLIs, SLOs, and error budgets (preferred) • Cloud certifications such as Azure Solutions Architect, AWS Solutions Architect, CKA/CKAD (preferred) • Background in vendor management and contract negotiations with cloud providers and service partners (preferred) • Experience scaling platform teams in high-growth environments (preferred)

🏖️ Benefits

• Competitive compensation package • Remote-friendly work culture • Regional benefits (country-specific medical, wellness support) • Global exposure with a fast-growing international tech company • A team that values impact, transparency, and growth • Professional growth and development opportunities • Innovative culture and impactful work • Award-winning product and recognition • Diversity and inclusion commitment