Product Ops

đŸ”„ 12 hours ago

đŸ‡«đŸ‡· France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

âšĄïž Product Operations

đŸ—ŁïžđŸ‡«đŸ‡· French Required

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lemlist

51 - 200 employees

Founded 2018

đŸ’Œ Consulting

📣 Marketing

📩 Logistics

Consulting ‱ Marketing ‱ Logistics

lemlist is a comprehensive cold outreach platform that provides tools designed to help businesses reach their target audiences effectively. It includes features for email outreach, personal branding on LinkedIn and Twitter, lead generation, and seamless meeting booking. With its innovative solutions like email warm-up services and personalized content creation, lemlist empowers companies to enhance their reach and engagement, driving customer acquisition and building strong personal brands.

📋 Description

‱ Turn billing pain points from customers and internal teams into clear problems, requirements, and priorities with PMs and engineers ‱ Follow agreed billing initiatives through implementation, validation, and rollout ‱ Help evaluate pricing and packaging changes, including plans, add-ons, credits, trials, and bundles ‱ Combine customer feedback, usage data, and financial scenarios to make recommendations and measure results ‱ Coordinate pricing rollouts across product behavior, billing rules, customer communication, internal training, and operational workflows ‱ Work with Ops to keep self-serve and sales-led journeys consistent ‱ Partner with Data and Finance on product and billing events, ARR reporting, and revenue recognition ‱ Build a consistent approach to internal product training ‱ Structure demos, use cases, FAQs, and supporting materials with Product Managers ‱ Coordinate training with enablement and product marketing stakeholders ‱ Identify knowledge gaps and improve training materials and sessions ‱ Create practical monetization project plans with owners, milestones, dependencies, and success measures ‱ Use AI and automation to synthesize feedback, maintain knowledge, and simplify recurring workflows ‱ Establish baseline metrics, deliver an initial training cycle, and own an initial pricing or billing initiative

🎯 Requirements

‱ Experience delivering cross-functional projects in a B2B SaaS environment, whether in Product Operations, Product Management, Business Operations, or a similar role ‱ Strong problem-solving skills ‱ Track record of getting things done across teams, including clarifying ownership, managing dependencies, raising blockers early, and following through ‱ Confidence with numbers and spreadsheets ‱ Ability to analyze a funnel, model a pricing scenario, and challenge inconsistent data ‱ Enough technical fluency to discuss product behavior, billing logic, and edge cases with engineers; coding is not required ‱ Clear written and spoken communication ‱ Ownership, curiosity, and pragmatism ‱ Fluency in English and French ‱ Nice to have: experience with SaaS pricing, packaging, subscriptions, or billing systems ‱ Nice to have: experience connecting self-serve and sales-led commercial workflows ‱ Nice to have: experience with internal enablement, SQL, or AI-powered automation

đŸ–ïž Benefits

‱ Work closely with Product leadership and see how product, monetization, and operations fit together in a growing SaaS business ‱ Own projects with visible outcomes for customers and internal teams, across monetization and product enablement ‱ Work with experienced PMs and engineers, with autonomy to propose improvements and carry them through ‱ Grow a versatile role as lemlist’s product and commercial models evolve

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