Inside Sales Representative

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⬇️ Inside Sales

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LevelUp - WordPress Technical Support & Outsourcing

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

LevelUp is a company specializing in WordPress technical support and outsourcing services. Founded in 2017, LevelUp provides a range of services aimed at helping WordPress businesses succeed, including technical support and maintenance plans for WordPress sites, one-time fix services, and managed customer support for WordPress theme and plugin developers. They also offer white-label support packages for WordPress design agencies and assistance in building offshore teams to handle WordPress support and development. With a focus on reducing operational overheads, LevelUp helps businesses outsource their technical support needs, offering specialized talent to handle WordPress-related challenges efficiently. The company is based in the UK with a support office in Manila, Philippines.

📋 Description

• Respond to high volumes of inbound chats and emails from existing clients using free credits or trial periods • Take incoming phone calls when customers request direct conversations • Guide customers through package options, pricing tiers, and licensing models • Manage common objections using provided sales playbooks • Close transactions using assisted checkout in CRM/sales tools • Identify complex, multi-seat, or enterprise-level opportunities and route them to Account Managers with detailed handover notes • Document 100% of customer interactions, purchase intent, objections, and usage trends in CRM daily • Maintain high pipeline accuracy • Handle escalated “talk to someone” requests from self-serve portals • Run proactive outbound campaigns to an installed base based on usage triggers, averaging 40–60 touches per day across chat and email • Support seasonal marketing campaigns • Meet or exceed KPIs, including chat response times under 60 seconds, deal cycles under 5 or 3 business days depending on phase, and CSAT above 4.2 • Act as an extension of clients’ global commercial teams to drive revenue growth among existing accounting and audit firms • Guide free-credit clients through conversion from free to paid accounts • Explain package tiers, address questions, handle objections, and close deals directly using CRM tools

🎯 Requirements

• 2+ years of experience in B2B SaaS inside sales, chat sales, or high-volume inbound SDR/BDR roles • Proven record of meeting or exceeding sales quotas and conversion metrics • Experience closing deals over live chat, such as Intercom or similar tools • Ability to manage multiple simultaneous conversations with speed and accuracy • Exceptional written English skills for chat and email • Confident, professional spoken English for calls • Direct experience using Salesforce or a similar CRM daily to manage leads, opportunities, and log communication • Complete willingness and availability to work fixed, rostered night/mid-afternoon shifts covering North American and European business hours and Philippine holidays • Exceptional written and verbal English communication skills • Experience with technical/customer support or regularly interacting with clients on technical matters • Previous experience selling software, tools, or services to accounting, audit, or financial professional services firms (nice-to-have) • High comfort level learning, understanding, and explaining AI-powered analysis or data software products (nice-to-have) • Experience converting free-tier, trial, or freemium users to paid recurring plans (nice-to-have) • Familiarity with CPQ workflows or guided checkout systems (nice-to-have) • Fluency in French, German, or Dutch (highly valued; nice-to-have) • Strong team player with a supportive and friendly attitude • Proactive and can-do approach to work • Genuine interest in helping people solve problems and caring about customer experience • Passion for continuous learning and self-improvement

🏖️ Benefits

• Performance-based commission/bonuses • Equipment provided • HMO • 13th month pay • Good work life balance • Respectful work environment • Fully remote work arrangement