Customer Success Officer, Uzbek Speaking

🕒 March 2

🌐 Uzbekistan, Tajikistan, +1 more countries – Remote

🇺🇿 Uzbekistan – Remote 🇹🇯 Tajikistan – Remote 🇰🇿 Kazakhstan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Libertex Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💸 Finance

💳 Fintech

Finance • Fintech

Libertex Group is an online trading platform operated by Indication Investments Ltd, which is a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC). The platform offers trading services in leveraged products such as Contracts for Difference (CFDs) across various markets including stocks, cryptocurrencies, currencies, metals, agricultural products, oil and gas, and more. Libertex is known for its professional trading platforms, including Libertex, MetaTrader 4, and MetaTrader 5, targeting both retail and professional investors. It provides educational resources, market research, and timely economic updates to assist traders. Notably, Libertex has been recognized with several awards and is the official Online Trading Partner of FC Bayern.

📋 Description

• Provide real-time support to clients worldwide via chat, tickets, phone, and email • Assist with technical issues and escalate platform-related cases (Libertex, MT4, MT5) to relevant teams • Ensure high service standards, proper handling of complaints, and clear guidance on required documents • Collaborate with internal departments to resolve issues efficiently • Maintain excellent communication, time management, and phone etiquette • Promote company products and build strong client relationships • Meet KPIs and perform additional tasks as required

🎯 Requirements

• Stable, high-quality internet connection • Knowledge of Uzbek, Russian and English at a good level • Strong written and verbal communication skills with the ability to handle stressful situations and respond appropriately to clients’ emotions • Good computer skills (Google Sheets, Google Docs) • Availability to work 8hr shifts between 07:00 and 22:00 CET, Monday to Sunday • Previous customer support experience (nice to have) • Knowledge of MetaTrader 4 and MetaTrader 5 (nice to have) • Trading experience (nice to have)

🏖️ Benefits

• Quarterly bonuses based on Company performance • Generous relocation package for the employee and their immediate family/partner • Medical Insurance Plan with coverage for the employee and their immediate family from day one • 24 working days of annual leave • Yearly reimbursement of travel expenses for the employee and family's flight home • Corporate events and team building activities • Udemy Business unlimited membership & language training courses • Professional and personal development opportunities in a fast-growing environment