Dutch speaking Support Specialist

🔥 1 minute ago

🌐 Netherlands, Germany, +1 more countries – Remote

🇳🇱 Netherlands – Remote 🇩🇪 Germany – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Serve as the first point of contact for customers needing assistance • Handle requests ranging from general education to hardware and software investigation • Investigate, troubleshoot, test, and resolve issues hospitality customers face during service • Collaborate with global teams across APAC, EMEA, and NOAM • Provide support to customers, partners, and team members via phone, chat, and email • Apply consistent troubleshooting techniques to identify issue sources and provide appropriate solutions • Document, track, and resolve interactions within customer support platforms • Identify, reproduce, and escalate product issues and bugs to Quality Assurance • Track escalated issues through resolution • Advocate and promote improvements to products and services • Operate within a roster/schedule to maintain high availability of customer assistance

🎯 Requirements

• Previous customer service experience and/or technical support • Strong attention to detail with emphasis on exceptional customer experience • Excellent verbal and written communication skills in Dutch and English • Basic experience using common online, mobile, and desktop platforms: iOS, Android, OSX, and Windows • Flexibility to work various days and shifts, including weekends • Ability to work within a roster/schedule • CV must be submitted in English • Experience with phone, email, ticketing, and live chat platforms is advantageous but not necessary • Experience or knowledge of the hospitality industry is advantageous but not necessary • Experience supporting a SaaS product is advantageous but not necessary • Experience supporting an iOS application is advantageous but not necessary • Computer networking experience or interest is advantageous but not necessary • Passion for technology is advantageous but not necessary • Working knowledge of Mac OS and basic HTML/CSS is advantageous but not necessary • Dutch or French written and verbal communication skills are advantageous but not necessary

🏖️ Benefits

• PTO scheme • 400€ annually towards Health and Wellbeing • Dental cover • Private healthcare • Optical cover • Opportunity to join a growing team, in a fast-paced, high-growth company • Work with a team of incredibly talented and forward-thinking people • Work for a team that values hard work and celebrates wins • Amazing benefits and perks, including equity for all Lightspeeders • Diverse and inclusive workplace • Accommodations available on request for candidates with disabilities