Customer Success Manager, French-speaking – Airline or Airline Catering

🔥 13 hours ago

🇨🇭 Switzerland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LimeFlight

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🍽️ Food & Beverage

🚀 Aerospace

Logistics • Food & Beverage • Aerospace

LimeFlight is a comprehensive end-to-end inflight logistics software solution designed specifically for the airline industry. It offers a platform that enables airlines to manage master data, implement changes, and provide access to stakeholders. Features include LoadPlanning, allowing airlines to design galleys and build modular load plans; MealPlanning to manage menu grids and control costs; and RouteOptimization for determining efficient patterns across airline networks. Additionally, LimeFlight supports real-time inventory management and integrates with various systems to enhance workflow. The platform provides offline access to information through a mobile app and empowers stakeholders with a fully integrated portal for real-time access to up-to-date information.

📋 Description

• Own and manage a portfolio of key airline customers • Build trust-based relationships with stakeholders across operations, IT, and management • Align LimeFlight capabilities with customer business objectives • Lead regular business reviews and management meetings • Monitor customer health, adoption, and satisfaction • Identify upsell and cross-sell opportunities for modules, integrations, and services • Drive retention and expansion revenue within the customer portfolio • Contribute to renewal processes and commercial discussions • Support onboarding and implementation phases as a strategic counterpart • Guide customers through integrations, data setup, and adoption best practices • Collaborate with implementation teams to transition customers into run mode • Deliver targeted training sessions and workshops • Enable customers to adopt new features and optimize processes • Promote best practices and continuous improvement • Collaborate cross-functionally and act as the internal voice of the customer • Provide structured feedback to influence product development

🎯 Requirements

• Minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry • Experience working with SaaS products or complex B2B software solutions is a plus • Bachelor's degree in Business Administration, Information Technology, or a related field • Strong stakeholder management and communication skills • Ability to manage multiple customer relationships in a fast-paced environment • Commercial mindset with a focus on value creation and growth • Proactive, ownership-driven approach to customer success • Highly organised and reliable • Fluent in English and French • English proficiency at a C1 level or higher • French proficiency at a C1 level or higher • Willingness to travel up to 20% a year to customer on-site visits • Currently residing in or relocating to Europe • Legally eligible to work full-time under an employment contract; freelance or B2B contracts are not offered

🏖️ Benefits

• Fully remote work arrangement • Ongoing learning opportunities • Training and workshops, remote and on-site • Equal opportunity and inclusive work environment