Head of Operations Engineering

🔥 3 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 15%

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📋 Description

• Find and prioritise operational improvement opportunities based on impact, effort, and risk • Work with teams to understand goals, bottlenecks, and workflow challenges • Redesign workflows, clarify ownership, and improve handovers across teams • Lead initiatives from problem definition and business case through implementation, training, rollout, and sustained adoption • Own the internal tooling platform, including roadmap, reusable capabilities, and build/buy/integrate/retire decisions • Own reliability, security, maintainability, and cost of internal tools • Run and continuously improve mission-critical systems used by teams such as Customer Support • Promote practical uses of AI and automation through coaching, training, and reusable examples • Provide guidance on data handling and human oversight • Lead and develop a small engineering team • Measure turnaround time, manual effort, quality, and adoption to guide future priorities

🎯 Requirements

• Experience improving how teams and businesses operate, with measurable gains in efficiency, speed, and quality • Experience mapping workflows, identifying bottlenecks and root causes, and prioritising opportunities based on business impact • Experience redesigning processes within individual teams and across functions • Stakeholder management and cross-functional leadership experience • Proven change management experience, including communication, training, rollout, and sustained adoption • End-to-end delivery experience from discovery and business case through implementation and ongoing improvement • Understanding of internal tools, integrations, automation, and AI for improving operations • Ability to translate business needs into technical requirements and make build, buy, or integration decisions • Ability to lead a small engineering team • Experience with implementation and coaching colleagues on process and tool improvements

🏖️ Benefits

• An annual wellbeing allowance for fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, or home office set-up • 100% coverage, and 80% for dependents, of monthly medical, dental, vision, disability, and life insurance premiums for US-based employees • Employer contribution towards retirement • Generous time off for vacation, holidays, parental leave, volunteer time, and other categories • Employee stock option program • Flexible remote or hybrid work setup • Autonomy in structuring days and weeks • Async work culture • Family-friendly and Zoom-casual culture

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