Senior Support Engineer

Job not on LinkedIn

🔥 1 hour ago

Apply Now
Find Similar Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Logo of LiteLLM AI Gateway

LiteLLM AI Gateway

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

🔌 API

🏢 Enterprise

💰 Seed on 2023-07

Artificial Intelligence • API • Enterprise

LiteLLM AI Gateway is a self-hosted, air-gapped gateway product that centralizes and controls access to large language models, agents, and model-controlling platforms for platform teams. It exposes a single OpenAI-compatible API and single login (SSO) to route requests to 140+ providers and 1,800+ models, manage keys and secret managers, enforce governance, observe and optimize costs and usage, and enable swapping backend models without code changes. The product emphasizes enterprise features like access controls, routing, observability, cost caps, and day-zero support for new models, enabling organizations to bring internal, fine-tuned, and self-hosted models behind one key.

📋 Description

• Own the support queue and work through tickets to drive customers to success • Diagnose customer issues and solve for the root cause, not just the symptom • Reproduce customer issues in their specific environments • Submit pull requests for bug fixes and improvements where needed • Act as the technical voice of the customer back to engineering

🎯 Requirements

• Technical depth and real familiarity with the LiteLLM product surface • Obsessed with customers and making them successful with the product • Obsessed with solving root causes rather than patching over problems • Metrics-driven and hardworking, ready to move through a high volume of tickets • A strong bias toward understanding problems deeply

🏖️ Benefits

• Fast-paced growth environment with deep technical ownership • Competitive salary

Apply Now

Similar Jobs

🔥 3 hours ago

Empower

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Senior Analyst Technical Ops developing and deploying solutions using SAP technologies. Focusing on SAP ABAP, collaborating with teams and ensuring high code quality.

🔥 11 hours ago

Welo Global

1001 - 5000

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Technical Support Operations Lead responsible for operational excellence in support functions at Welo Data. Focused on community support and internal technical resolutions with advanced automation tools.

🔥 14 hours ago

Redis

1001 - 5000

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

Technical Support Engineer at Redis resolving complex technical issues while collaborating with engineering teams and enhancing customer satisfaction through expert support.

🇮🇳 India – Remote

💰 $1.2M Secondary Market - Redis on 2021-12

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

Cloud

Kubernetes

Linux

NoSQL

Redis

TCP/IP

Unix

🔥 15 hours ago

AIM Solder

201 - 500

🏭 Manufacturing

🤝 B2B

🚘 Automotive

SMT Technical Support Engineer supporting and promoting soldering products across manufacturing processes in electronics assembly. Collaborating with teams and providing technical assistance remote or on-site as needed.

Assembly

🕒 3 days ago

Adobe

10,000+ employees

💼 Consulting

📣 Marketing

Technical Support Engineer at Adobe providing expert issue resolution for enterprise customers. Responsible for documenting interactions and achieving performance targets in a dynamic environment.