Customer Support Executive – APAC, Early Shift

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LiveAboard.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

Travel

LiveAboard. com is an online platform that simplifies the process of booking liveaboard travel experiences. With access to 53 countries and 479 ships, the company offers 37,945 trips and relies on over 50,370 verified customer reviews. Customers can compare and book a variety of cruises, including diving and adventure cruises, across hidden coasts, wildlife-rich archipelagos, and iconic rivers. LiveAboard. com provides 24/7 expert support and a best price guarantee without any booking fees. This provides travelers with memorable experiences off the beaten path, focusing on natural beauty and cultural immersion.

📋 Description

• Assist guests in finding, booking, and planning their trips • Provide expert guidance and recommendations based on guest needs • Liaise between guests and partners to ensure seamless communication • Provide information, address inquiries, and resolve issues for guests and partners • Handle complex customer inquiries and complaints • Ensure accuracy throughout the order process • Work independently remotely and collaborate with the team to meet or exceed performance targets • Build strong relationships with guests and partners to foster trust and loyalty

🎯 Requirements

• Previous experience in customer service is a must • Understanding of scuba diving-related products and services is extremely desirable • Fluent in English with clear verbal and written communication skills • Additional EU languages are extremely desirable • Proven analytical and problem-solving abilities • Exceptional attention to detail • Ability to work effectively independently and as part of a team • Strong interpersonal skills focused on building positive relationships • Positive attitude and commitment to exceptional service • Flexibility to work weekends and adapt to a dynamic work environment • Based in the APAC time zone, with focus on an earlier morning shift than standard 9–5 • Must not be based in Amsterdam, Netherlands, or outside the required time zones • Experience working remotely and fully independently • Experience in the travel industry is desirable • Diving certificate is a significant plus • CV and cover letter required; applications without a cover letter will be rejected

🏖️ Benefits

• Remote work arrangement • Ability to work independently as a remote team member • Flexible schedule including earlier morning shifts and weekend flexibility