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Reservation Support Agent

Job not on LinkedIn

🕒 September 23

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Where this job comes from

Posted on Remote's careers page, not through a job board

First seen by Remote Rocketship September 23

Still open on Remote's site. Checked 6 hours ago.

Logo of Remote

Remote

1001 - 5000 employees

Founded 2019

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $300M Series C - Remote on 2022-04

HR Tech • SaaS • B2B

Remote is a global HR and payroll infrastructure company. It provides Employer of Record (EOR), global payroll, Contractor of Record (COR), contractor management, PEO, relocation, benefits and compliance services to enable companies to hire and pay people worldwide. Remote emphasizes owned, end-to-end infrastructure operated by in-house legal, payroll, and compliance teams, offers API-first integrations (REST API, webhooks, CLI), MCP for secure AI agent connections, and is SOC 2 Type II and ISO 27001 certified. The platform targets startups, mid-market and enterprise customers and positions itself as a B2B SaaS provider of global employment solutions.

📋 Description

• Respond to reservation inquiries • Research available options • Gather customer preferences and information • Assist with coordinating reservations • Review reservation details for accuracy • Provide confirmations and relevant information • Assist with modifications and updates • Communicate with providers when necessary • Maintain organized reservation records • Follow up regarding outstanding details • Provide professional customer assistance

🎯 Requirements

• Strong customer-service skills • Excellent attention to detail • Good written and verbal communication • Strong organization • Basic computer proficiency • Comfortable researching online • Ability to learn reservation systems • Dependable and self-motivated • Strong time-management skills • Previous reservation experience is helpful but not required

🏖️ Benefits

• Remote environment • Flexible scheduling • Training available • Access to educational resources and continued guidance • Professional development opportunities • Opportunity to build customer service, research, organization, and communication skills • Varied responsibilities across different customer requests and reservation needs

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