Customer Care Consultant

🕒 August 11

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BizCover

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🛡️ Insurance

🤝 B2B

Finance • Insurance • B2B

BizCover is an Australian insurance company focused on providing a range of business and liability insurance products tailored to small and medium enterprises. They offer various insurance solutions such as public liability, professional indemnity, cyber insurance, and business insurance, covering over 6,000 professions. BizCover partners with trusted insurers to provide quotes and allows clients to earn Qantas Points with eligible policies. With a customer-centric approach, BizCover aims to simplify the process of obtaining insurance through an intuitive online platform coupled with excellent customer service.

📋 Description

• Respond to customer enquiries via phone, email, and chat in a timely and professional manner • Understand customers’ business needs and provide tailored guidance on insurance options • Assist customers with platform or policy-related issues and troubleshoot effectively • Maintain strong knowledge of business insurance products to provide informed recommendations • Accurately document customer interactions and share insights with the wider team • Identify opportunities to improve processes and customer experience • Follow up with customers to confirm resolutions and provide additional assistance

🎯 Requirements

• Ideally 2+ years in a customer support or service-focused role, preferably within a business or online environment • Clear and professional verbal and written communication • Ability to quickly learn new platforms, tools, and software • Strong analytical and problem-solving skills, attention to detail, and effective troubleshooting ability • Comfortable collaborating in a team environment while taking initiative independently • Ability to prioritise tasks efficiently to meet deadlines and customer needs • Experience supporting customers in an online or digital platform setting is highly desirable

🏖️ Benefits

• Full-time work from home • Support with tools or tech • Clear internal career pathways and career progression support • Training, coaching, online learning and development opportunities • Emerging Leaders Program • Team events and virtual catch-ups • Fun competitions • Competitive salary • Job stability • Recognition programs, including Value Awards and shoutouts