Customer Service and Billing Virtual Assistant

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Ironbrij

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

<Ironbrij> is an Australia-based provider of virtual assistant and business coaching services that helps small businesses, coaches, NDIS providers and charities streamline operations. The company offers administrative support, social media management, accounting and payroll assistance, recruitment and onboarding of virtual assistants, and ongoing VA management to improve productivity and free clients to focus on strategic growth.

📋 Description

• Respond to customer inquiries through email, chat, and other communication channels • Provide accurate and professional responses to customer questions • Assist customers with billing, account, and service-related concerns • Follow up with customers regarding pending requests or documentation • Escalate complex issues to the appropriate team member • Maintain a professional and positive customer experience • Document customer interactions and update records accordingly • Prepare, send, and manage invoices • Assist with payment tracking and billing follow-ups • Monitor outstanding invoices and communicate with customers regarding overdue payments • Verify billing information and resolve discrepancies • Maintain accurate billing records and customer account information • Assist with refunds, adjustments, and payment-related inquiries as directed • Perform data entry and maintain organised financial and customer records • Support other administrative and billing tasks as required • Coordinate with internal teams regarding customer concerns and billing issues • Maintain clear and timely communication with customers and team members • Ensure customer requests are properly documented and followed through to resolution

🎯 Requirements

• Previous experience in Customer Service, Billing, Accounts Receivable, or Virtual Assistance • Excellent written and verbal English communication skills • Strong customer service and interpersonal skills • Experience handling invoices, payments, or billing-related tasks • Strong attention to detail and accuracy • Excellent organisation and time-management skills • Ability to handle multiple tasks and priorities • Comfortable working independently in a remote environment • Strong problem-solving skills • Professional and courteous communication style • Proficient in Google Workspace and Microsoft Office • Experience with CRM or customer management systems • Experience with billing or accounting software is preferred • Comfortable working with email, chat, and communication platforms • Strong computer and data-entry skills • Ability to quickly learn new tools and systems • Customer-focused and empathetic • Reliable and accountable • Detail-oriented, organised, and efficient • Professional and trustworthy • Proactive and solution-oriented • Strong communicator • Patient and calm when handling customer concerns • Able to work independently and meet deadlines

🏖️ Benefits

• Permanent work-from-home setup • Full-time remote position • 14 days leave credits