Delivery & Sales Executive – Digital Customer Experience

🕒 2 days ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Drive DCX sales pipeline development and revenue growth across strategic accounts • Drive new business acquisition, account mining, and cross-selling opportunities • Lead client workshops, discovery sessions, solution positioning, and executive presentations • Partner with Account Executives and Industry Leaders on digital transformation propositions • Drive RFP, RFI, and proposal responses, commercial negotiations, and deal closures • Build and maintain relationships with C-level stakeholders • Develop and execute account growth strategies • Own end-to-end delivery of large digital customer experience transformation programs • Lead delivery across Adobe Experience Cloud, Salesforce, Microsoft Dynamics 365, Sitecore, Pega, Commerce, CDP, CMS, Marketing Automation, and AI-driven CX initiatives • Ensure program execution, governance, quality assurance, and client satisfaction • Manage delivery health, risks, dependencies, budgets, and operational KPIs • Lead multi-vendor and globally distributed delivery teams across Australia and offshore locations • Drive delivery excellence through Agile, DevSecOps, Modern Engineering, and Automation practices • Serve as a strategic advisor to client executives • Lead Executive Governance, Steering Committees, QBRs, and business reviews • Align technology investments with business outcomes and customer experience objectives • Manage escalations, stakeholder expectations, and delivery commitments • Drive measurable business value realization through DCX programs • Own portfolio P&L, including revenue, margin, forecasting, utilization, and profitability • Drive commercial governance across contracts, SOWs, renewals, and change requests • Identify productivity improvement and delivery optimization opportunities • Monitor portfolio performance against financial and operational targets • Support investment planning and business case development • Lead customer experience transformation initiatives and define CX roadmaps • Drive AI-enabled customer engagement and personalization strategies • Promote innovation-led consulting and delivery-led sales opportunities • Collaborate with global capability teams • Build and lead consulting, architecture, delivery, and engineering teams • Drive workforce planning, succession planning, capability development, and leadership growth • Mentor Delivery Managers, Engagement Managers, Architects, and Consultants • Foster innovation, collaboration, diversity, and continuous learning • Develop DCX capabilities aligned to market demand and strategic growth priorities

🎯 Requirements

• Already based in Sydney, Melbourne or Brisbane • Full Australian work rights • Bachelor's or Master's degree in Engineering, Technology, Business, or related discipline • 20+ years of experience in Digital Transformation, Consulting, Delivery, and Business Development • Proven track record managing large digital transformation programs and strategic client portfolios • Demonstrated success in sales, account growth, and revenue ownership • Deep understanding of Digital Customer Experience technologies and ecosystems • Strong commercial, financial, and stakeholder management capabilities • Experience managing distributed and multidisciplinary teams • Experience with Adobe Experience Cloud • Experience with Salesforce Ecosystem • Experience with Microsoft Dynamics 365 Customer Engagement • Experience with Pega Customer Engagement Solutions • Experience with Digital Commerce Platforms • Experience with Customer Data Platforms (CDP) • Experience with AI / GenAI for Customer Experience • Experience with MarTech and Customer Journey Platforms • Experience with Agile Delivery & Product Operating Models • Financial Services domain expertise • Experience working in a global, matrix, onshore & offshore delivery model

🏖️ Benefits

• Flexible work arrangements, including remote work and flexible work hours • Career growth programs and diverse professional opportunities • Certifications in technologies such as AWS and Microsoft Azure • Safe and inclusive work environment • Staff-led community groups • Support with disability access requirements or adjustments to the hiring process