Customer Care Representative

🕒 August 14

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Probe CX

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

Probe CX is a global customer experience organisation and part of Probe Group that focuses on creating digitally-enabled customer experience environments. It combines people and technology to deliver end-to-end, scalable CX solutions — including managed and outsourced services, intelligent automation (RPA/digital transformation), workforce transformation and training — for clients across multiple industries. Probe CX emphasizes a people-first culture, diversity and sustainable, socially responsible CX operations, with a global presence across Australia, New Zealand and the Philippines and over 45 years of experience through the Probe Group.

📋 Description

• Answer inbound calls from families and carers • Provide information and discuss available options • Advise on services supporting independent living at home • Advise on short-term and long-term care solutions • Assist customers in a fast-paced contact centre environment • Listen actively and respond promptly to customer inquiries • Meet output and quality KPIs and competencies • Work from home on a rotating roster generally released two weeks in advance

🎯 Requirements

• Australian-based role • Must be available to work a rotational roster, 38 hours per week across 5 shifts • Availability Monday to Friday 7am–10pm and Saturday 9am–4pm, AEST • Must complete a National Police Clearance • Full work rights to work within Australia • Must reside in Victoria, New South Wales, or Queensland • Exceptional customer service skills • PC literacy and experience with computer platforms and software • Ability to manage inbound calls in a busy contact centre • Strong multitasking skills • Clear verbal and written communication • Eagerness to learn new skills and processes • Ability to meet output and quality KPIs and competencies • Windows 11 PC or laptop with i5 processor, 8GB RAM or equivalent • Minimum 50 Mbps download and 20 Mbps upload internet speed • Anti-virus installed and Windows Defender enabled • Two standalone monitors, excluding laptop screen • Hardwired NBN internet connection; no hotspotting or tethering; Starlink not approved • Headset with microphone • Android 14 or iOS 16 or above smartphone • MacBooks are not compatible with the system

🏖️ Benefits

• Multiple permanent full-time positions available • Paid training and access to additional support while settling in • Financial and non-financial incentives • Career progression and development opportunities • Internal career pathways • Robust wellness program • 24/7 personal safety and support service • Employee discounts on technology, phone bills, fuel, groceries, fashion, restaurants, and entertainment • Employee Referral Program with potential bonus • Inclusive culture and accessibility support throughout recruitment