Probe CX
10,000+ employees
🤝 B2B
💼 Consulting
🏢 Enterprise
B2B • Consulting • Enterprise
Probe CX is a global customer experience organisation and part of Probe Group that focuses on creating digitally-enabled customer experience environments. It combines people and technology to deliver end-to-end, scalable CX solutions — including managed and outsourced services, intelligent automation (RPA/digital transformation), workforce transformation and training — for clients across multiple industries. Probe CX emphasizes a people-first culture, diversity and sustainable, socially responsible CX operations, with a global presence across Australia, New Zealand and the Philippines and over 45 years of experience through the Probe Group.
Customer Care Representative
🔥 0 minutes ago
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Probe CX
10,000+ employees
🤝 B2B
💼 Consulting
🏢 Enterprise
B2B • Consulting • Enterprise
Probe CX is a global customer experience organisation and part of Probe Group that focuses on creating digitally-enabled customer experience environments. It combines people and technology to deliver end-to-end, scalable CX solutions — including managed and outsourced services, intelligent automation (RPA/digital transformation), workforce transformation and training — for clients across multiple industries. Probe CX emphasizes a people-first culture, diversity and sustainable, socially responsible CX operations, with a global presence across Australia, New Zealand and the Philippines and over 45 years of experience through the Probe Group.
📋 Description
• Answer inbound calls from families and carers • Provide information and discuss available options • Advise on services supporting independent living at home • Advise on short-term and long-term care solutions • Manage inbound calls in a fast-paced contact centre environment • Meet output and quality KPIs and competencies • Support customers while contributing to community well-being
🎯 Requirements
• Australian based role • Must have full work rights to work within Australia • Must reside in Victoria, New South Wales, or Queensland • Must be available for a rotational roster between Monday–Friday 7am–10pm and Saturday 9am–4pm AEST • Must work full-time, 38 hours per week across 5 shifts per week • Must complete a National Police Clearance • Exceptional customer service skills • PC literacy and experience using multiple computer platforms and software • Ability to manage inbound calls in a busy contact centre environment • Strong multitasking skills • Clear verbal and written communication skills • Eagerness to learn and stay updated on process changes • Ability to meet output and quality KPIs and competencies • Windows 11 PC or laptop with i5 processor, 8GB RAM or equivalent • Minimum 50 Mbps download and 20 Mbps upload speed • Anti-virus installed and Windows Defender enabled • Two standalone monitors, excluding laptop screen • Reliable hardwired NBN internet connection; no hotspotting or tethering; Starlink not approved • Headset with microphone • Android 14 or iOS 16 or above smartphone • MacBooks are not compatible with the system
🏖️ Benefits
• Paid training • Access to additional support while settling in • Financial and non-financial incentives • Career progression and development opportunities • Internal career pathways • Robust wellness program • 24/7 personal safety and support service • Employee discounts on technology, phone bills, fuel, groceries, fashion, restaurants, and entertainment • Employee Referral Program with potential bonus • Accessibility adjustments throughout the recruitment process
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