Customer Care Representative

🕒 June 15

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Probe CX

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence. As an industry-leading CX and digital transformation provider, Probe CX is committed to helping clients become modern digital organisations by integrating the latest technology with people, process, and data. With over 19,000 team members across multiple countries, Probe CX offers services such as contact centre operations, social media management, digital transformation, AI solutions, and data analytics. Recognized for excellence, Probe CX manages risk to create value while focusing on responsible AI use and provides comprehensive solutions for various industries, including banking, finance, telecommunications, and healthcare.

📋 Description

• Answer inbound calls from families and carers • Provide information and discuss available options • Advise on services supporting independent living at home • Advise on short-term and long-term care solutions • Deliver customer support in a fast-paced contact center environment • Work from home on a rotational roster • Meet output and quality KPIs and competencies

🎯 Requirements

• Australian based role • Full work rights to work within Australia • Must reside in Victoria, New South Wales, or Queensland • Must complete a National Police Clearance • Must be available for a rotational roster, working 38 hours per week across 5 shifts • Availability Monday to Friday between 7am–10pm and Saturday 9am–4pm, AEST • Exceptional customer service skills • Proficiency in PC literacy and various computer platforms and software • Ability to manage inbound calls in a busy contact center environment • Strong multitasking skills • Clear verbal and written communication • Eagerness to learn and stay updated on process changes • Ability to meet output and quality KPIs and competencies • Windows 11-based PC and monitor, or Windows 11-based laptop with i5 processor, 8GB RAM or equivalent • Internet speed of at least 50 Mbps download and 20 Mbps upload • Anti-virus installed and Windows Defender enabled • Two standalone monitors, excluding the laptop screen • Reliable hardwired NBN internet connection; no hotspotting or tethering; Starlink not approved • Headset with microphone • Android 14 or iOS 16 or above smartphone • MacBooks are not compatible with the system

🏖️ Benefits

• Paid training • Access to additional support while settling in • Financial and non-financial incentives • Career progression and development opportunities • Wellness program • 24/7 personal safety and support service • Employee discounts on technology, phone bills, fuel, groceries, fashion, restaurants, and entertainment • Employee Referral Program with potential bonus