Customer Care Representative

🕒 4 days ago

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Probe CX

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence. As an industry-leading CX and digital transformation provider, Probe CX is committed to helping clients become modern digital organisations by integrating the latest technology with people, process, and data. With over 19,000 team members across multiple countries, Probe CX offers services such as contact centre operations, social media management, digital transformation, AI solutions, and data analytics. Recognized for excellence, Probe CX manages risk to create value while focusing on responsible AI use and provides comprehensive solutions for various industries, including banking, finance, telecommunications, and healthcare.

📋 Description

• Play a crucial role in assisting families and carers by answering inbound calls. • Provide information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

🎯 Requirements

• Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently. • Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems. • Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure. • Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly. • Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers. • Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process. • Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence. • Windows 11 based PC & Monitor Or Windows 11 based Laptop with an i5 processor and 8GB RAM or equivalent. (50 Mpbs download and 20 Mpbs upload speed / at a minimum) • Anti-Virus installed and Windows Defender switched on. • Must have two stand alone monitors (this does not include laptop screen) • Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering. Starlink is not approved for use. • Headset with a microphone. • Smartphone Android 14 or IOS 16 or above. Note: No Macbooks as they are not compatible with our system.

🏖️ Benefits

• Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture. • Career Growth - We move at pace, so do our team members when it comes to career progression & development. • Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service. • Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands. • Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.