Customer Care Representative

🕒 June 15

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Probe CX

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence. As an industry-leading CX and digital transformation provider, Probe CX is committed to helping clients become modern digital organisations by integrating the latest technology with people, process, and data. With over 19,000 team members across multiple countries, Probe CX offers services such as contact centre operations, social media management, digital transformation, AI solutions, and data analytics. Recognized for excellence, Probe CX manages risk to create value while focusing on responsible AI use and provides comprehensive solutions for various industries, including banking, finance, telecommunications, and healthcare.

📋 Description

• Answer inbound calls from families and carers • Provide information and discuss available options • Advise on services supporting independent living at home • Advise on short-term and long-term care solutions • Assist customers in a fast-paced contact center environment • Meet output and quality KPIs and competencies • Participate in a rotational roster covering Monday to Friday 7am–10pm and Saturday 9am–4pm AEST • Complete paid training and onboarding support

🎯 Requirements

• Australian-based role • Must have full work rights to work within Australia • Must reside in Victoria, New South Wales, or Queensland • Must be available for a rotational roster • Must work full-time, 38 hours per week across 5 shifts • Must complete a National Police Clearance • Exceptional customer service skills • PC literacy and experience with computer platforms and software • Ability to manage inbound calls in a busy contact center • Strong multitasking skills • Clear verbal and written communication • Eagerness to learn and stay updated on process changes • Ability to meet output and quality KPIs and competencies • Windows 11-based PC and monitor, or Windows 11 laptop with i5 processor and 8GB RAM or equivalent • Minimum 50 Mbps download and 20 Mbps upload speed • Anti-virus installed and Windows Defender enabled • Two standalone monitors, excluding the laptop screen • Reliable hardwired NBN internet connection; hotspotting, tethering, and Starlink are not approved • Headset with microphone • Android 14 or iOS 16 or above smartphone • MacBooks are not compatible with the system

🏖️ Benefits

• Paid training • Access to additional support while settling in • Financial and non-financial incentives • Career progression and development opportunities • Wellness program • 24/7 personal safety and support service • Employee discounts on technology, phone bills, fuel, groceries, fashion, restaurants, and entertainment • Employee Referral Program with potential bonus • Inclusive culture