Seasonal Customer Service

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🔥 35 minutes ago

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Support Services Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🏨 Hospitality

📦 Logistics

📣 Marketing

Hospitality • Logistics • Marketing

Support Services Group is a company that provides exceptional customer care and omni-channel solutions to brands globally since its founding in 1998. They specialize in personalized customer support services, including technical support, e-commerce, retail, membership services, and B2B/B2C sales. With a focus on language capabilities to cater to emerging markets, Support Services Group supports over 20 languages, enhancing customer experience and brand loyalty. The company operates in various regions, including North America, Latin America, Europe, and Asia Pacific, serving industries such as retail, automotive, healthcare, telecommunications, and more. They are recognized for their award-winning customer service and their ability to quickly adapt to market demands.

📋 Description

• Provide support to the member servicing various billing and payment processing questions and/or issue resolution via inbound calls • Provide timely, efficient, and accurately follow up to user questions or issues • Serve as a champion of the brand through excellent communication and brand awareness. • Responsible for maintaining a prominent level of professionalism, working to establish rapport with every member. • Update member information in multiple member databases depending on member needs. • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

🎯 Requirements

• High School or GED Diploma (Required) • Call Center experience preferred, but not required • Excellent written communication skills; attention to detail, data accuracy, and speed • Ability to navigate multiple technology systems, and multi-task • Interpreting data and questions to create first contact resolution • Customer service orientated • Adaptability in a fast-paced changing environment • Must be able to think proactively and to collaborate effectively. • Must reside in Nova Scotia or New Brunswick • Must be legally authorized to work in Canada. • Must be willing to submit/pass background check.

🏖️ Benefits

• Earn extra money for the Holidays • Tons of growth opportunities (93% of our non-agent positions are filled internally) • Save Time and Money on food and transportation working safely from the comfort of your own home! • A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more • A feeling of accomplishment when you WOW Customers! • Fun team environment where we work hard to Build TRUST every single day • Enjoy the PEACE OF MIND that working from home will afford you!