ICT Support Specialist

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🕒 March 27

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C9 Teams

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

<C9 Teams> is an AI-driven offshore hiring and managed staffing company that connects businesses with vetted remote professionals and manages the entire hiring lifecycle. They provide staff selection using AI matching, end-to-end onboarding, payroll and compliance management, time tracking and performance oversight, and dedicated success/account managers to run day-to-day operations. C9 Teams targets businesses looking to scale with offshore talent, offering a platform/dashboard for real-time hiring updates and flexible engagement terms.

📋 Description

• Provide Tier 1 & 2 support for Voice (IP systems), Internet (nbn™/Fibre), Mobile, and Managed IT services. • Act as the subject matter expert for our C9X unified communications solution, assisting clients with setup, provisioning, and feature optimization. • Handle complex porting processes with care, ensuring minimal impact on client business operations. • Conduct remote training sessions to ensure clients are comfortable and equipped with their new tools. • Work closely with our dedicated Account Managers and Tier 1 partners (AAPT, Vocus, Optus, Telstra, etc.) to resolve high-bandwidth and network connectivity issues. • Keep our internal knowledge base updated with the latest fixes and "hero" moves.

🎯 Requirements

• Proven experience in an ICT Support or Help Desk role (Telco experience is a major plus). • Familiarity with Australian telecommunications networks and providers. • Strong understanding of Windows/Mac environments, Microsoft 365, and Cloud Services. • Ability to work Australian business hours (AEST/AEDT).

🏖️ Benefits

• Remote Flexibility: Work from your own space while supporting a national network. • Innovation-Led: Work with the latest frontier in telephony and future-ready connectivity. • Human Culture: We value natural engagement over corporate drones. You’ll be a valued part of a team that celebrates milestones and "human-first" connections.