Customer Support Specialist

🕒 July 24

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Provide customer support via phone, email, chat and social media • Troubleshoot customer issues live over the phone • Ask questions, investigate problems and identify solutions • Demonstrate additional value of the Timely platform • Identify opportunities to improve support delivery • Empower customers to use technology to run their businesses • Collaborate with the global support team and learn from colleagues

🎯 Requirements

• Technical support experience at another SaaS company • Experience in the beauty and wellness industry is advantageous • Confidence resolving issues live over the phone • Outstanding writing skills • Ability to translate technical language into plain English • Ability to handle stressful situations with clarity, compassion and judgement • Proactive, quick, precise and empathetic working style • Ability to work without micromanagement • Comfortable with rostered work hours • Experience with support software such as Zendesk • Experience with productivity apps such as Slack • Must be legally entitled to work in Australia

🏖️ Benefits

• Additional annual leave • Flexible work from home or the office • Professional development budget • Annual wellness allowance • Inclusive recruitment accommodations • Equal opportunity workplace