EverCommerce
1001 - 5000 employees
Founded 2016
☁️ SaaS
🤝 B2B
🛍️ eCommerce
💰 Private Equity Round on 2019-07
SaaS • B2B • eCommerce
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.
Customer Support Specialist
🔥 0 minutes ago
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EverCommerce
1001 - 5000 employees
Founded 2016
☁️ SaaS
🤝 B2B
🛍️ eCommerce
💰 Private Equity Round on 2019-07
SaaS • B2B • eCommerce
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.
📋 Description
• Communicate by phone, email, chat and social media • Deliver solutions over these channels • Live troubleshooting over the phone • Investigate problems and find solutions • Identify opportunities to demonstrate additional value of the Timely platform
🎯 Requirements
• Technical support experience at another SaaS company • Experience in the beauty and wellness industry (preferred) • Outstanding writing skills • Ability to translate tech language into plain English • Experience with contemporary support software such as Zendesk • Experience with productivity apps such as Slack
🏖️ Benefits
• Additional annual leave • Professional development budget • Annual wellness allowance • Flexibility to work from home or the office
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