Founding Customer Adoption and Support Specialist

🕒 March 31

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Beam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

🏛️ Government

🌍 Social Impact

💰 $19.1M Series A - Beam on 2025-01

Artificial Intelligence • Government • Social Impact

Beam is an AI-powered social enterprise that builds digital tools to improve frontline welfare services for people experiencing homelessness, unemployment, refugee resettlement, and prison leaver support. It partners with government bodies to deliver one-to-one, caseworker-led support—mostly via smartphones—while using AI and data to reduce administrative burden, measure outcomes, and deliver taxpayer savings. Beam is a certified B-Corp focused on human-centred welfare, digital inclusion, and measurable social impact.

📋 Description

• Respond to user queries across email, chat, phone and video • Troubleshoot issues clearly and calmly • Escalate complex bugs to Engineering with strong context • Spot patterns and recurring issues, and flag root causes • Lead onboarding sessions for new organisations • Deliver clear, engaging and interactive training both virtually and in person • Travel to customer sites across Australia when needed • Design simple resources and self-serve guides that help users build strong habits • Work closely with Product, Engineering and Customer Success • Share structured feedback and insights from the frontline • Create and improve help centre content, guides and FAQs • Refine support processes as we scale.

🎯 Requirements

• Experience supporting government, not-for-profits or NDIS organisations • Experience using Zendesk or similar support tools • Experience creating training materials or user resources • Experience in an early-stage or high-growth environment.

🏖️ Benefits

• Generous EMI-qualifying share options • Access to therapy, coaching, classes & content - powered by Oliva • Your own financial well-being coach, through Bippit • Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays • Work remotely up to 6 weeks a year • Eligible for a 6-week sabbatical after 3 years in service • Nursery scheme through Gogeta • Healthcare cover through Benenden Health • Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks • £200 WellBeam budget for activities enhancing wellbeing and professional development • Annual membership to Shoreditch Exchange gym (London office only) • Pension scheme where we contribute 3% of your salary and you contribute 5%. • Free subscription to the Calm meditation app • Discounted bike and accessories with Cyclescheme, and tech products with Techscheme