EverCommerce
1001 - 5000 employees
☁️ SaaS
🤝 B2B
📣 Marketing
💰 Private equity on 2019-08
SaaS • B2B • Marketing
EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.
Customer Support Specialist
🔥 2 hours ago
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EverCommerce
1001 - 5000 employees
☁️ SaaS
🤝 B2B
📣 Marketing
💰 Private equity on 2019-08
SaaS • B2B • Marketing
EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.
📋 Description
• Communicate by phone, email, chat, and social media • Deliver fast, high-quality customer support • Investigate problems and find solutions • Identify opportunities to add value of the Timely platform to customers
🎯 Requirements
• Technical support experience at another SaaS company • Experience in the beauty and wellness industry (preferred) • Confidence in resolving issues live over the phone • Outstanding writing skills • Ability to translate tech language into plain English • Handle stressful situations with clarity, compassion, and great judgement • Proactive, quick, precise, and empathic working mode • Experience with support software such as Zendesk and productivity apps such as Slack
🏖️ Benefits
• Additional annual leave • Professional development budget • Annual wellness allowance • Flexible work arrangements
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