Customer Support Specialist

🕒 July 28

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Provide customer support by phone, email, chat and social media • Troubleshoot customer problems live over the phone • Investigate issues by asking questions and identify solutions • Demonstrate additional value of the Timely platform • Identify ways to improve support delivery • Empower customers to use technology to run their businesses • Collaborate with the global support team • Learn from teammates and work proactively

🎯 Requirements

• Technical support experience at another SaaS company • Experience in the beauty and wellness industry is advantageous • Confidence resolving issues live over the phone • Outstanding writing skills • Ability to translate technical language into plain English • Ability to handle stressful situations with clarity, compassion and judgement • Proactive, quick, precise and empathic working style • Ability to work without micromanagement • Comfortable with rostered work hours • Experience with Zendesk and Slack • Legally entitled to work in Australia

🏖️ Benefits

• Additional annual leave • Flexible work from home or the office • Professional development budget • Annual wellness allowance • Inclusive recruitment accommodations • Equal opportunity workplace