Assistente de Operações Protheus

🕒 July 20

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logithink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

<Logithink> Logithink is a Brazilian IT services and consulting firm focused on ERP (TOTVS/Protheus) implementation, customization and managed services. The company offers RPA and automation products (LogiBot, NFLegal), financial automation (LogiPay), cloud hosting and ERP modernization (LogiCloud, LogiControl), software development (LogiCode) and 24×7 application management support (LogiHelp/AMS). Logithink targets mid-to-large enterprises and helps optimize back-office operations, compliance and productivity through tailored software, consulting and operational support.

📋 Description

• Monitorar, acompanhar e atualizar diariamente os chamados em atendimento. • Monitorar continuamente os grupos de WhatsApp dos clientes. • Garantir retorno inicial em até 15 minutos. • Identificar solicitações urgentes. • Direcionar corretamente as demandas aos coordenadores/analistas responsáveis. • Manter o cliente informado sobre o andamento dos atendimentos. • Registrar solicitações recebidas via WhatsApp quando necessário. • Efetuar o controle de férias dos colaboradores. • Realizar os agendamentos junto ao RH. • Organizar documentos administrativos. • Controlar agendas da equipe quando necessário. • Auxiliar no controle de treinamentos e certificações. • Consolidar horas trabalhadas e montar relatórios de faturamento. • Elaborar extratos detalhados dos atendimentos. • Organizar documentação dos clientes. • Acompanhamento de contratos. • Agendamento de reuniões.

🎯 Requirements

• Conhecimento em Excel. • Conhecimento em Teams. • Facilidade para utilização de sistemas. • Desejável conhecimento básico no ERP Protheus. • Desejável experiência com portais de atendimento (TOTVS, GLPI, Movidesk, BPM ou similares).

🏖️ Benefits

• Modelo de trabalho: 100% Remoto • Regime: PJ ou Cooperativa (à combinar) • Carga horária: Fulltime, vaga efetiva