Generalist SAP Analyst – Mid-Level

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logithink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

<Logithink> Logithink is a Brazilian IT services and consulting firm focused on ERP (TOTVS/Protheus) implementation, customization and managed services. The company offers RPA and automation products (LogiBot, NFLegal), financial automation (LogiPay), cloud hosting and ERP modernization (LogiCloud, LogiControl), software development (LogiCode) and 24×7 application management support (LogiHelp/AMS). Logithink targets mid-to-large enterprises and helps optimize back-office operations, compliance and productivity through tailored software, consulting and operational support.

📋 Description

• Receive and classify SAP support tickets by module, urgency, and impact • Assess whether the ticket contains the necessary information and request any missing details from the user • Determine whether the request involves standard functionality or customization • Resolve simple Level 1 requests and guide users • Prepare the complete case, including evidence and context, and route it to the appropriate N2 consultant • Track ticket progress in the management tool [tool], in compliance with service-level agreements (SLAs) • Keep the user informed of the status • Document recurring solutions and suggest process improvements

🎯 Requirements

• Experience as a mid-level SAP analyst in support, application maintenance, or consulting • Generalist profile with an understanding of the key SAP modules • Ability to triage tickets, assess the need for additional information, and prepare cases • Ability to distinguish SAP customizations from standard functionality • Strong written communication skills and clarity when documenting tickets • Organization and attention to deadlines and SLAs

🏖️ Benefits

• Autonomy, collaboration, knowledge sharing, and continuous learning • Remote work